Difference between revisions of "EdgeSense Ticket System"
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[http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense] | [http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense] | ||
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= How to apply a ticket = | = How to apply a ticket = | ||
| − | + | Choose “New issue”, like below picture, fill in some fields. | |
| + | |||
| + | There are some must-have fields you need to fill in. | ||
[[File:EdgeSense issue ticket 1.jpg|RTENOTITLE]] | [[File:EdgeSense issue ticket 1.jpg|RTENOTITLE]] | ||
| − | + | [[File:EdgeSense issue ticket 2.jpg|RTENOTITLE]] | |
| + | |||
| + | Tracker | ||
| − | + | *In Tracker field, you can choose if this ticket is a bug or a service which need EdgeSense’s support. | |
| + | |||
| + | Subject | ||
| + | |||
| + | *Describe subject for this ticket | ||
| + | |||
| + | Description | ||
| + | |||
| + | *Describe detailed information about this bug or service. | ||
| + | *For example, software version/hardware information, and how to reproduce bug. | ||
| + | |||
| + | Priority | ||
| + | |||
| + | *Assign priority for this ticket. There are five priority level you can chooose. | ||
| + | *Priority : Low / Normal / High / Urgent / Immediate | ||
| + | |||
| + | Assignee | ||
| + | |||
| + | *Assign this ticket to which EdgeSense member. | ||
| + | |||
| + | Severity | ||
| + | |||
| + | *Assign severity for this ticket. | ||
| + | *Severity : Critical / Major / Normal / Minor / Enhancement | ||
| + | |||
| + | Product Type | ||
| + | |||
| + | *Please use "EdgeSense" | ||
| + | |||
| + | Product Version | ||
| + | |||
| + | *Describe product version for this ticket. | ||
| + | |||
| + | Bug Type | ||
| − | + | *Assign bug type for this ticket. | |
Latest revision as of 03:09, 28 May 2019
Introduction
EdgeSense Service Ticket System
http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense
How to apply a ticket
Choose “New issue”, like below picture, fill in some fields.
There are some must-have fields you need to fill in.
Tracker
- In Tracker field, you can choose if this ticket is a bug or a service which need EdgeSense’s support.
Subject
- Describe subject for this ticket
Description
- Describe detailed information about this bug or service.
- For example, software version/hardware information, and how to reproduce bug.
Priority
- Assign priority for this ticket. There are five priority level you can chooose.
- Priority : Low / Normal / High / Urgent / Immediate
Assignee
- Assign this ticket to which EdgeSense member.
Severity
- Assign severity for this ticket.
- Severity : Critical / Major / Normal / Minor / Enhancement
Product Type
- Please use "EdgeSense"
Product Version
- Describe product version for this ticket.
Bug Type
- Assign bug type for this ticket.