RMM FAQ

Minimum Requirement of Agent

• 1.1. Hardware

Advantech hardware with SUSI API support; SUSI API is required for Hardware Monitoring Management function to work normally.

• 1.2. Operating System
• Windows Server 2012/2012 R2 64-bit (Limited support for System Protection/Recovery)
• Windows Server 2008 32-bit/64-bit (Limited support for System Protection.Recovery)
• Windows 10 IoT Enterprise 32-bit/64-bit
• Window IoT Core 32-bit
• Windows 8/8.1 32-bit/64-bit
• Windows 7 SP1 32-bit/64-bit
• Windows XP SP3 32-bit
• CentOS 6.5 32-bit
• Yocto
• Other Linux by request
• IDP 3.1 by request
• 1.3. Memory requirement for Backup and Protectionm
• Free memory need at least 800MB, or turn on the page file (disabled in WES by default) before installing.

Upgrade

• SUSIAccess 3.0 can be upgraded through RMM installers, it's recommended to upgrade Server first and Server can dispatch the Agent installers to Agents for upgrading.
• SUSIAccess 2.1 is not compatible with RMM, need to uninstall first and install RMM after a reboot.
• The Console of SUSIAccess 2.1 for Signage will fail after upgrade to SUSIAccess 3.0 or RMM, this is because of the PostgreSQL of SUSIAccess for Signage will be overwritten by RMM Server, it's recommended to install these 2 version to separated computers.

Installation

• RMM Server can be installed to a Virtual Machine (such as VMWare, VirtualBox), but you need to allocate at least 4GB memory and download the off-line JRE installer (around 28~30MB) and install it to VM manually in case VM can't download the JRE components for installation.
• .Netframework 3.5 for Windows 8.1 and Windows Server 2012 can refer to https://support.microsoft.com/en-us/kb/2785188 (Win8.1) and https://technet.microsoft.com/en-us/library/dn482069.aspx (WinSvr 2012)
• VMWare Workstation 12 Pro will cause PostgreSQL install fail, but VirtualBox and Hyper-V are OK.

Management

• RMM Server allows up to 3000 Agents for Atom platforms and more than 10000 for Core i platforms theoretically.