Difference between revisions of "Edge Debug"
From ESS-WIKI
(Created page with "= Collection Information = Part1: Cloud Q: WISE-PaaS url? Ans: (ex: [https://portal-rmm-develop.wise-paas.com/ https://portal-rmm-develop.wise-paas.com/]) Q: WISE-PaaS Vers...") |
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= Collection Information = | = Collection Information = | ||
| − | + | Question title:<br/>Ans: (ex: My gateway device cannot be found in WISE-PaaS) | |
| − | + | Part1: Cloud Side | |
| − | Q: WISE-PaaS | + | Q: WISE-PaaS url?<br/>Ans: (ex: [https://portal-rmm-develop.wise-paas.com/ https://portal-rmm-develop.wise-paas.com/]) |
| − | + | Q: WISE-PaaS Version?<br/>Ans: (ex: Version 1.0.98) | |
| − | + | Part2: Gateway/Edge Side | |
| − | Q: | + | Q: OS platform ? OS Version? 32bit/64bit?<br/>Ans: (ex: Windows 10 64bit) |
| − | Q: | + | Q: WISE-Agent Version?<br/>Ans: (ex: WISEAgent V1.2.3) |
| − | + | Q: What agent plug-in are using? plug-in version?<br/>Ans: (ex: ODBC v1.1.2 , Modbus v2.0.1) | |
| − | Ans: | + | Part3: Describe question?<br/>Ans: |
Part4: Log | Part4: Log | ||
| Line 24: | Line 24: | ||
WISE-Agent plug-in log is located in xxx | WISE-Agent plug-in log is located in xxx | ||
| + | |||
| + | = Diagnosis = | ||
| + | |||
| + | Network or WISE-PaaS connection issue | ||
| + | |||
| + | #Ping WISE-PaaS to check if network is normal | ||
| + | #Use Self-Test | ||
| + | |||
| + | Change log level | ||
Latest revision as of 05:38, 27 March 2019
Collection Information
Question title:
Ans: (ex: My gateway device cannot be found in WISE-PaaS)
Part1: Cloud Side
Q: WISE-PaaS url?
Ans: (ex: https://portal-rmm-develop.wise-paas.com/)
Q: WISE-PaaS Version?
Ans: (ex: Version 1.0.98)
Part2: Gateway/Edge Side
Q: OS platform ? OS Version? 32bit/64bit?
Ans: (ex: Windows 10 64bit)
Q: WISE-Agent Version?
Ans: (ex: WISEAgent V1.2.3)
Q: What agent plug-in are using? plug-in version?
Ans: (ex: ODBC v1.1.2 , Modbus v2.0.1)
Part3: Describe question?
Ans:
Part4: Log
WISE-Agent log is located in xxx
WISE-Agent plug-in log is located in xxx
Diagnosis
Network or WISE-PaaS connection issue
- Ping WISE-PaaS to check if network is normal
- Use Self-Test
Change log level