Difference between revisions of "Edge Debug"
From ESS-WIKI
(.) |
(.) |
||
| Line 3: | Line 3: | ||
Part1: Cloud | Part1: Cloud | ||
| − | Q: WISE-PaaS url? <br/>Ans: (ex: [https://portal-rmm-develop.wise-paas.com/ https://portal-rmm-develop.wise-paas.com/]) | + | Q: WISE-PaaS url?<br/>Ans: (ex: [https://portal-rmm-develop.wise-paas.com/ https://portal-rmm-develop.wise-paas.com/]) |
Q: WISE-PaaS Version?<br/>Ans: (ex: Version 1.0.98) | Q: WISE-PaaS Version?<br/>Ans: (ex: Version 1.0.98) | ||
| Line 22: | Line 22: | ||
WISE-Agent plug-in log is located in xxx | WISE-Agent plug-in log is located in xxx | ||
| + | |||
| + | = Diagnosis = | ||
| + | |||
| + | Network or WISE-PaaS connection issue | ||
| + | |||
| + | #Ping WISE-PaaS to check if network is normal | ||
| + | #Use Self-Test | ||
Revision as of 03:58, 27 March 2019
Collection Information
Part1: Cloud
Q: WISE-PaaS url?
Ans: (ex: https://portal-rmm-develop.wise-paas.com/)
Q: WISE-PaaS Version?
Ans: (ex: Version 1.0.98)
Part2: Gateway/Edge
Q: OS platform ? OS Version? 32bit/64bit?
Ans: (ex: Windows 10 64bit)
Q: WISE-Agent Version?
Ans: (ex: WISEAgent V1.2.3)
Q: What agent plug-in are using?
Ans: (ex: ODBC, Modbus)
Part3: Describe question?
Ans:
Part4: Log
WISE-Agent log is located in xxx
WISE-Agent plug-in log is located in xxx
Diagnosis
Network or WISE-PaaS connection issue
- Ping WISE-PaaS to check if network is normal
- Use Self-Test