Difference between revisions of "Edge Debug"
From ESS-WIKI
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= Collection Information = | = Collection Information = | ||
− | Part1: Cloud | + | Question title:<br/>Ans: (ex: My gateway device cannot be found in WISE-PaaS) |
+ | |||
+ | Part1: Cloud Side | ||
Q: WISE-PaaS url?<br/>Ans: (ex: [https://portal-rmm-develop.wise-paas.com/ https://portal-rmm-develop.wise-paas.com/]) | Q: WISE-PaaS url?<br/>Ans: (ex: [https://portal-rmm-develop.wise-paas.com/ https://portal-rmm-develop.wise-paas.com/]) | ||
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Q: WISE-PaaS Version?<br/>Ans: (ex: Version 1.0.98) | Q: WISE-PaaS Version?<br/>Ans: (ex: Version 1.0.98) | ||
− | Part2: Gateway/Edge | + | Part2: Gateway/Edge Side |
Q: OS platform ? OS Version? 32bit/64bit?<br/>Ans: (ex: Windows 10 64bit) | Q: OS platform ? OS Version? 32bit/64bit?<br/>Ans: (ex: Windows 10 64bit) | ||
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Q: WISE-Agent Version?<br/>Ans: (ex: WISEAgent V1.2.3) | Q: WISE-Agent Version?<br/>Ans: (ex: WISEAgent V1.2.3) | ||
− | Q: What agent plug-in are using?<br/>Ans: (ex: ODBC, Modbus) | + | Q: What agent plug-in are using? plug-in version?<br/>Ans: (ex: ODBC v1.1.2 , Modbus v2.0.1) |
Part3: Describe question?<br/>Ans: | Part3: Describe question?<br/>Ans: | ||
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#Ping WISE-PaaS to check if network is normal | #Ping WISE-PaaS to check if network is normal | ||
#Use Self-Test | #Use Self-Test | ||
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+ | Change log level |
Latest revision as of 05:38, 27 March 2019
Collection Information
Question title:
Ans: (ex: My gateway device cannot be found in WISE-PaaS)
Part1: Cloud Side
Q: WISE-PaaS url?
Ans: (ex: https://portal-rmm-develop.wise-paas.com/)
Q: WISE-PaaS Version?
Ans: (ex: Version 1.0.98)
Part2: Gateway/Edge Side
Q: OS platform ? OS Version? 32bit/64bit?
Ans: (ex: Windows 10 64bit)
Q: WISE-Agent Version?
Ans: (ex: WISEAgent V1.2.3)
Q: What agent plug-in are using? plug-in version?
Ans: (ex: ODBC v1.1.2 , Modbus v2.0.1)
Part3: Describe question?
Ans:
Part4: Log
WISE-Agent log is located in xxx
WISE-Agent plug-in log is located in xxx
Diagnosis
Network or WISE-PaaS connection issue
- Ping WISE-PaaS to check if network is normal
- Use Self-Test
Change log level