Difference between revisions of "RMM FAQ"

Revision as of 03:42, 16 August 2016

1.2. Operating System
Windows Server 2012/2012 R2 64-bit (Limited support for System Protection/Recovery)
Windows Server 2008 32-bit/64-bit (Limited support for System Protection.Recovery)
Windows 10 IoT Enterprise 32-bit/64-bit
Window IoT Core 32-bit
Windows 8/8.1 32-bit/64-bit
Windows 7 SP1 32-bit/64-bit
Windows XP SP3 32-bit
CentOS 6.5 32-bit
Yocto
Other Linux by request
IDP 3.1 by request
1.3. Memory requirement for Backup and Protectionm
Free memory need at least 800MB, or turn on the page file (disabled in WES by default) before installing.

SUSIAccess 3.0 can be upgraded through RMM installers, it's recommended to upgrade Server first and Server can dispatch the Agent installers to Agents for upgrading.
SUSIAccess 2.1 is not compatible with RMM, need to uninstall first and install RMM after a reboot.
The Console of SUSIAccess 2.1 for Signage will fail after upgrade to SUSIAccess 3.0 or RMM, this is because of the PostgreSQL of SUSIAccess for Signage will be overwritten by RMM Server, it's recommended to install these 2 version to separated computers.

It's known some Anti-Virus will block the installation, please disable it before installation.
RMM Server can be installed to a Virtual Machine (such as VMWare, VirtualBox), but you need to allocate at least 4GB memory and download the off-line JRE installer (around 28~30MB) and install it to VM manually in case VM can't download the JRE components for installation.
.Netframework 3.5 for Windows 8.1 and Windows Server 2012 can refer to https://support.microsoft.com/en-us/kb/2785188 (Win8.1) and https://technet.microsoft.com/en-us/library/dn482069.aspx (WinSvr 2012)
VMWare Workstation 12 Pro will cause PostgreSQL install fail, but VirtualBox and Hyper-V are OK.
If your system already installed PostgreSQL, please don't install RMM Server directly, it might damage your database. It's recommended to install RMM to a standalone machine or VM.

RMM Server allows up to 3000 Agents for Atom platforms and more than 10000 for Core i platforms theoretically.

1.1. Hardware Monitoring
Due to architecture is different between SUSIAccess 2.1 and RMM, for notification of RMM, 1 account can set 3* e-mail and 3* phone number for SMS, but customers can set 100 accounts.

Revision as of 03:42, 16 August 2016 (view source) Joshua.hua (talk \| contribs) (→‎Management) ← Older edit		Revision as of 03:42, 16 August 2016 (view source) Joshua.hua (talk \| contribs) Newer edit →
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	*<big>''' 1.1. Hardware Monitoring'''</big>		*<big>''' 1.1. Hardware Monitoring'''</big>
−	* Due to architecture is different between SUSIAccess 2.1 and RMM, for notification of RMM, 1 account can set 3* e-mail and 3* phone number for SMS, but customers can set 100 accounts.	+	* Due to architecture is different between SUSIAccess 2.1 and RMM, for notification of RMM, 1 account can set 3* e-mail and 3* phone number for SMS, but customers can set 100 accounts.