SW-AE

Product & Service

RMM FAQ

Minimum Requirement of Agent

• 1.1. Hardware

Advantech hardware with SUSI API support; SUSI API is required for Hardware Monitoring Management function to work normally.

• 1.2. Operating System
• Windows Server 2012/2012 R2 64-bit (Limited support for System Protection/Recovery)
• Windows Server 2008 32-bit/64-bit (Limited support for System Protection.Recovery)
• Windows 10 IoT Enterprise 32-bit/64-bit
• Window IoT Core 32-bit
• Windows 8/8.1 32-bit/64-bit
• Windows 7 SP1 32-bit/64-bit
• Windows XP SP3 32-bit
• CentOS 6.5 32-bit
• Yocto
• Other Linux by request
• IDP 3.1 by request

How many Agents can be supported in RMM?

Could up to 3000 Agents for Atom platforms and more than 10000 for Core i platforms theoretically.

Memory requirement for Backup and Protection

Free memory need at least 800MB, or turn on the page file (disabled in WES by default) before installing.

Upgrade

• SUSIAccess 3.0 can be upgraded through RMM installers, it's recommended to upgrade Server first and Server can dispatch the Agent installers to Agents for upgrading.