Edge Debug
From ESS-WIKI
Collection Information
Question title:
Ans: (ex: My gateway device cannot be found in WISE-PaaS)
Part1: Cloud Side
Q: WISE-PaaS url?
Ans: (ex: https://portal-rmm-develop.wise-paas.com/)
Q: WISE-PaaS Version?
Ans: (ex: Version 1.0.98)
Part2: Gateway/Edge Side
Q: OS platform ? OS Version? 32bit/64bit?
Ans: (ex: Windows 10 64bit)
Q: WISE-Agent Version?
Ans: (ex: WISEAgent V1.2.3)
Q: What agent plug-in are using? plug-in version?
Ans: (ex: ODBC v1.1.2 , Modbus v2.0.1)
Part3: Describe question?
Ans:
Part4: Log
WISE-Agent log is located in xxx
WISE-Agent plug-in log is located in xxx
Diagnosis
Network or WISE-PaaS connection issue
- Ping WISE-PaaS to check if network is normal
- Use Self-Test
Change log level