Difference between revisions of "EdgeSense Ticket System"
From ESS-WIKI
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[http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense] | [http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense] | ||
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= How to apply a ticket = | = How to apply a ticket = | ||
| − | + | Choose “New issue”, like below picture, fill in some fields. There are some must-have fields you need to fill in. | |
[[File:EdgeSense issue ticket 1.jpg|RTENOTITLE]] | [[File:EdgeSense issue ticket 1.jpg|RTENOTITLE]] | ||
| − | + | [[File:EdgeSense issue ticket 2.jpg|RTENOTITLE]] | |
| − | + | Tracker | |
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| + | *In Tracker field, you can choose if this ticket is a bug or a service which need EdgeSense’s support. | ||
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| + | Subject | ||
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| + | *Describe subject for this ticket | ||
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| + | Description | ||
| + | |||
| + | *Describe detailed information about this bug or service. | ||
| + | *For example, software version/hardware information, and how to reproduce bug. | ||
test | test | ||
Revision as of 03:00, 28 May 2019
Introduction
EdgeSense Service Ticket System
http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense
How to apply a ticket
Choose “New issue”, like below picture, fill in some fields. There are some must-have fields you need to fill in.
Tracker
- In Tracker field, you can choose if this ticket is a bug or a service which need EdgeSense’s support.
Subject
- Describe subject for this ticket
Description
- Describe detailed information about this bug or service.
- For example, software version/hardware information, and how to reproduce bug.
test