EdgeSense Ticket System

Introduction

EdgeSense Service Ticket System

http://aclredmine.advantech.com.tw/redmines/ecg/projects/edgesense

How to apply a ticket

Choose “New issue”,  like below picture, fill in some fields.

There are some must-have fields you need to fill in.

Tracker

• In Tracker field, you can choose if this ticket is a bug or a service which need EdgeSense’s support.

Subject

• Describe subject for this ticket

Description

• Describe detailed information about this bug or service.
• For example, software version/hardware information, and how to reproduce bug.

Priority

• Assign priority for this ticket. There are five priority level you can chooose.
• Priority : Low / Normal / High / Urgent / Immediate

Assignee

• Assign this ticket to which EdgeSense member.

Severity

• Assign severity for this ticket.
• Severity : Critical / Major / Normal / Minor / Enhancement

Product Type

• Please use "EdgeSense"

Product Version

• Describe product version for this ticket.

Bug Type

• Assign bug type for this ticket.