Difference between revisions of "Edge Customer Service"
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Revision as of 07:46, 12 June 2019
Contents
EdgeSense Customizatoin Service
Flow and Owner
Checkpoint
1. Advantech will provide a software specification to customer to confirm all of functional specifications meet customer's requirements. Customer must to sign this contract, buy engough WISE-Point and redeem the deposit.
( To plus sign eflow "Vivienne.Liao" to confirm customer has bought enough WISE-Points for this customization service. )
2. Advantech will delivery after customer has redeemed WISE-Point balance.
( To plus sign eflow "Vivienne.Liao" to confirm that customer has redeemed WISE-Point then release to customer. )
Delivery
1. Advantech will have a demonstrate for customer. Customer and Advantech will work together to confirm whether all functions meet the previously signed proposal.
2. Advantech will delivery all of software packages after customer redeem WISE-Point.
Release
- Version Control - Traceable,
- Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
- Package Naming Rule :
- Folder Naming Rule :
\[Customer-Name]_[eFlow-Number]_[Date]\
- Internal Storage :
\\eossfs\ESS-Release\EdgeSense\Customer-Service
- External Storage :
Dropbox: https://www.dropbox.com/home
Account: advantech.ess.rd@gmail.com
Projects
| Item | Project Name | Customer | PM | AE | RD |
Status current / Total |
Init / Update Date | Business | eflow | Document | wiki link |
| 1 | Modbus Control at Edge Site | 同欣 | Kurt.Ou | Sammy.Hsu | Hank.Peng | RS 8 / 8 | 2017/12/01 | NRE x n | 8891 | C# Sample SW spec.docx | |
| 2 | Go-Service porting | 復盛 | Alan.Kao | Sammy.Hsu | Hank.Peng | NI 3 / 8 (x) | 2018/01/08 | VIP ( -->) | x | x | Fusheng-GoService-2018-01-08 |
| 3 | Debug-Board | 晨星 | Alan, Kurt | Sammy.Hus | - | NI 3 / 8 (x) | 2018/01/10 | VIP | x | x | Mstar-DebugBoard-2018-01-10 |
| 4 | ODBC Plugin | Mirai | Alan.Kao |
Jennifer7.lin |
Luke.Su | RS 8 / 8 | 2018/01/16 | NRE x n | x | x | |
| 5 | Rohm Tower Light Sensor DEMO KIT |
DTOS and AJP | Johnny.Hsiao | Joshua.Hua |
Hank.Peng | RS 8 / 8 |
2018/05/07 | PD / AJP | 9052 |
x |
|
| 6 | Sample plugin for PLCMgt | 杭州晶创 |
wang.yu王瑜 |
None | Eric.Liang | RS 8/8 |
2018/05/07 2018/05/09 |
POC | 9278 | Sample Plugin for DevMgt | |
| 7 | DDS-to-MQTT RMM3.3 | 新加坡政府/Gvotech |
Kurt.Ou | Yaqui.Kao | Eric.Liang | RS 8/8 | 2018/05/15 | POC | 9276 | DDS to MQTT RMM3.3 | |
| 8 | Alleantia Co-Creation Program |
|
Kurt.Ou |
Kalvin.Yang | Hank.Peng | IQC 6/8 |
2018/07/27, 2018/8/20 | SRP | 9674 | ||
| 9 | Modbus TCP Slave | Hyudai | Brook.Lee | Ray.Liu |
Luke.Su | RS 8/8 |
2018/08/13 2018/08/20 |
NRE | 9707 | ||
| 10 | ODBC Service | 有量 |
Alan.Kao | Sammy | Luke.Su | RS 8/8 |
2018/09/25 2018/09/28 |
SRP | 9843 |
|
ODBC Service |
| 11 | WASCADA | 宏遠 | Alan.Kao | Sammy/Yaqui | Luke.Su | EF 5/8 |
2018/09/25 2018/09/28 |
SRP | User Requirment Spec.docx | | |
| 12 | Chamber | 同欣 | Alan.Kao | Kyle.Tsai/William.Chen | |
2.ATE 2/8 | 2018/10/25 | VIP ? | |
Internal: \\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc |
|
| 13 |
Customize Event Message |
東正 | Kurt.Ou | Sammy | Luke.Su | 7.TT 7/8 | 2018/10/20 | POC? |
10295 |
\\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020 |
AlarmEvent |
| 14 | WA/SCADA | 宏遠 | Alan.Kao | Sammy, Kyle | Hank.Peng | -1 NI | 2018/10/23 | VIP ? | |
1. 30000 tags upload in 6 mins 2. batch config ? by node |
|
| 15 | Porteus Linux | CHT | Sam / Neo | Maurice.Kao | Terry.Lu | 3. FE | 2018/12/17 | VIP ? | |
|
|
| 16 | OPC-UA for demo | 工研院 | Sammy | Sammy | Luke, Hank | TT | 2019/01/10 | POC | 10215 |
|
OPC-UA Service |
Status: Customer Request (0.CR ) -> Function Requirment ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> SW Proposal / Business Contract ( 4.BC ) ->
eFlow ( 5. EF ) -> Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI)
e-Flow
Customization Software Service
Technique Consultant
EdgeSense Design-in Service and Price
wise-point redeem process
Service
| Type | Description | Charge | Note |
| Development |
* Customize Project * POC for Demo |
Yes |
Depend on Project's Man-Day |
| Consulting |
* Technique Consulting * Provide Technique docuemtn and sample code * Help to verify issue |
Free ( 1~3 hours ) |
RD working hour 1~ 3 hrs is free |
Charge
| Type | Price (USD) | Point | RD hrs | Man-day |
| WISE-Point | 1,000 |
100 | 10 | 1 |
| VIP | 20,000 | 2,000 | 200 | 20 |
Document
User / Functional Requirement and Evaluation Solution( PM / AE )
SW Specification and Proposal ( RD )
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
Sample of Release Announcement - doc and wiki ( RD )
Use Case ( PM / AE )