Difference between revisions of "Edge Customer Service"

From ESS-WIKI
Jump to: navigation, search
 
(66 intermediate revisions by 3 users not shown)
Line 1: Line 1:
−
= Edge Sense Customer Service   =
+
= EdgeSense Customizatoin Service   =
  
−
[[File:CustomerServiceFlow2.jpg|1000x480px|CustomerServiceFlow2.jpg]]
+
== Flow and Owner ==
  
−
= Release  =
+
[[File:CustomerServiceFlow3.jpg|1200x600px|CustomerServiceFlow3.jpg]]
 +
 
 +
== Checkpoint ==
 +
 
 +
<span style="font-size:larger;">1. Advantech will provide a&nbsp;software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.</span>
 +
 
 +
<span style="font-size:larger;">&nbsp; ( PM has to</span>&nbsp;<span style="font-size:larger;">confirm the customer has bought enough WISE-Points for this customization service. )</span>
 +
 
 +
<span style="font-size:larger;">2. Advantech will deliver after the customer has redeemed the WISE-Point balance.</span>
 +
 
 +
<span style="font-size:larger;">&nbsp; &nbsp;( PM has to</span>&nbsp;<span style="font-size:larger;">confirm the customer has redeemed WISE-Point&nbsp;then release to the customer. )</span>
 +
 
 +
== Delivery ==
 +
 
 +
<span style="font-size:larger;">1. Advantech will have a demonstrate for&nbsp;customer. Customer and Advantech will work together to confirm whether all functions&nbsp;meet the previously signed proposal.</span>
 +
 
 +
<span style="font-size:larger;">2. Advantech will delivery all of software packages after customer redeem WISE-Point.</span>
 +
 
 +
== Release&nbsp; ==
  
 
*Version Control - Traceable,&nbsp;
 
*Version Control - Traceable,&nbsp;
Line 31: Line 49:
 
*Internal Storage&nbsp;:
 
*Internal Storage&nbsp;:
  
−
   <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\EdgeSense\Customer-Service</span></span>
+
   <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\ESS-Release\EdgeSense\Customer-Service</span></span>
  
  
Line 50: Line 68:
 
| style="width: 71px;" | Customer
 
| style="width: 71px;" | Customer
 
| style="width: 73px;" | PM
 
| style="width: 73px;" | PM
−
| style="width: 59px;" | AE
+
| style="width: 123px;" | AE
−
| style="width: 38px;" | RD
+
| style="width: 75px;" | RD
−
| style="width: 84px;" |  
+
| style="width: 65px;" |  
 
Status&nbsp;
 
Status&nbsp;
  
 
current / Total
 
current / Total
  
−
| style="width: 94px;" | Init / Update Date
+
| style="width: 73px;" | Init / Update Date
 
| style="width: 70px;" | Business
 
| style="width: 70px;" | Business
 
| style="width: 49px;" | eflow
 
| style="width: 49px;" | eflow
 
| style="width: 230px;" | Document
 
| style="width: 230px;" | Document
−
| style="width: 227px;" | Project link
+
| style="width: 227px;" | wiki link
 
|-
 
|-
 
| style="width: 47px; text-align: center;" | 1
 
| style="width: 47px; text-align: center;" | 1
Line 67: Line 85:
 
| style="width: 71px;" | 同欣
 
| style="width: 71px;" | 同欣
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
−
| style="width: 59px;" | Sammy.Hsu
+
| style="width: 123px;" | Sammy.Hsu
−
| style="width: 38px;" | Hank
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
+
| style="width: 65px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
−
| style="width: 94px;" | 2017/12/01
+
| style="width: 73px;" | 2017/12/01
 
| style="width: 70px;" | NRE x n
 
| style="width: 70px;" | NRE x n
−
| style="width: 49px;" | x
+
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.7885433&Form_Kind=BAS.FORM.137&Form_No=8891 8891]
−
| style="width: 230px;" | x
+
| style="width: 230px;" | [[Media:EIServiceSDKSampleCSharp_TongHsing_SPEC_V1.0.docx|C# Sample SW spec.docx]]
 
| style="width: 227px;" |  
 
| style="width: 227px;" |  
 
[[同欣-Modbus_Service_2017-12-x|同欣_Modbus_Service-2017-12-x]]
 
[[同欣-Modbus_Service_2017-12-x|同欣_Modbus_Service-2017-12-x]]
Line 84: Line 102:
 
| style="width: 71px;" | 復盛
 
| style="width: 71px;" | 復盛
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Sammy.Hsu
+
| style="width: 123px;" | Sammy.Hsu
−
| style="width: 38px;" | Hank
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | &nbsp;<span style="background-color:#FFFF00;">&nbsp;FE</span>&nbsp; 3 / 8 (x)
+
| style="width: 65px;" | &nbsp;<span style="background-color:#D3D3D3;">NI&nbsp; </span>3 / 8 (x)
−
| style="width: 94px;" | 2018/01/08
+
| style="width: 73px;" | 2018/01/08
 
| style="width: 70px;" | VIP ( -->)
 
| style="width: 70px;" | VIP ( -->)
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 97: Line 115:
 
| style="width: 71px;" | 晨星
 
| style="width: 71px;" | 晨星
 
| style="width: 73px;" | Alan, Kurt
 
| style="width: 73px;" | Alan, Kurt
−
| style="width: 59px;" | Sammy.Hus
+
| style="width: 123px;" | Sammy.Hus
−
| style="width: 38px;" | &nbsp; -
+
| style="width: 75px;" | &nbsp; -
−
| style="width: 84px;" | &nbsp;&nbsp;<span style="background-color:#FFFF00;">FE</span>&nbsp; 3 / 8 (x)
+
| style="width: 65px;" | &nbsp; <span style="background-color:#D3D3D3;">NI</span>&nbsp; 3 / 8 (x)
−
| style="width: 94px;" | 2018/01/10
+
| style="width: 73px;" | 2018/01/10
 
| style="width: 70px;" | VIP
 
| style="width: 70px;" | VIP
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 110: Line 128:
 
| style="width: 71px;" | Mirai
 
| style="width: 71px;" | Mirai
 
| style="width: 73px;" | Alan.Kao<br/>
 
| style="width: 73px;" | Alan.Kao<br/>
−
| style="width: 59px;" | Jennifer7.lin&nbsp;<br/>
+
| style="width: 123px;" | Jennifer7.lin&nbsp;<br/>
−
| style="width: 38px;" | Luke.Su&nbsp;
+
| style="width: 75px;" | Luke.Su&nbsp;
−
| style="width: 84px;" | &nbsp;&nbsp;'''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
+
| style="width: 65px;" | &nbsp;&nbsp;'''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
−
| style="width: 94px;" | 2018/01/16
+
| style="width: 73px;" | 2018/01/16
 
| style="width: 70px;" | NRE x n
 
| style="width: 70px;" | NRE x n
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 124: Line 142:
 
|-
 
|-
 
| style="width: 47px; text-align: center;" | 5
 
| style="width: 47px; text-align: center;" | 5
−
| style="width: 119px;" | Rohm light tower sensor DEMO KIT<br/>
+
| style="width: 119px;" | Rohm Tower Light&nbsp; Sensor DEMO KIT<br/>
 
| style="width: 71px;" | DTOS and AJP
 
| style="width: 71px;" | DTOS and AJP
 
| style="width: 73px;" | Johnny.Hsiao
 
| style="width: 73px;" | Johnny.Hsiao
−
| style="width: 59px;" | Joshua.Hua<br/>
+
| style="width: 123px;" | Joshua.Hua<br/>
−
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8<br/>
+
| style="width: 65px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8<br/>
−
| style="width: 94px;" | 2018/05/07
+
| style="width: 73px;" | 2018/05/07
 
| style="width: 70px;" | PD / AJP
 
| style="width: 70px;" | PD / AJP
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052]
−
| style="width: 230px;" | <br/>
+
| style="width: 230px;" |  
 +
x
 +
 
 
| style="width: 227px;" |  
 
| style="width: 227px;" |  
 
[[Rohm-ESP_Plugin-20180321|Rohm-ESP_Plugin-2018-03-21]] [[EnOcean_Link_Solution|EnOcean Link Solution]]
 
[[Rohm-ESP_Plugin-20180321|Rohm-ESP_Plugin-2018-03-21]] [[EnOcean_Link_Solution|EnOcean Link Solution]]
Line 144: Line 164:
 
| style="width: 71px;" | 杭州晶创<br/>
 
| style="width: 71px;" | 杭州晶创<br/>
 
| style="width: 73px;" | wang.yu王瑜<br/>
 
| style="width: 73px;" | wang.yu王瑜<br/>
−
| style="width: 59px;" | None
+
| style="width: 123px;" | None
−
| style="width: 38px;" | Eric.Liang
+
| style="width: 75px;" | Eric.Liang
−
| style="width: 84px;" | &nbsp;<span style="background-color:#00FF00;">RS</span> 8/8
+
| style="width: 65px;" | &nbsp;<span style="background-color:#00FF00;">RS</span> 8/8
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/05/07
 
2018/05/07
  
Line 154: Line 174:
 
| style="width: 70px;" | POC&nbsp;
 
| style="width: 70px;" | POC&nbsp;
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Forms/BAS.FORM.137/BASFORM137V.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9278&CALLER_ID=BAS.EMP.000023238&EMP_ID=BAS.EMP.000023238&FORM_APPROVER_ID=&Continue_Approve=N&VIEW_PHASE_ID=VIEW&LOGON_REGION=zh-TW&CALL_PHASE_ID=APPLY_TRACE&CATALOG=2000&NEWFORM=FALSE 9278]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Forms/BAS.FORM.137/BASFORM137V.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9278&CALLER_ID=BAS.EMP.000023238&EMP_ID=BAS.EMP.000023238&FORM_APPROVER_ID=&Continue_Approve=N&VIEW_PHASE_ID=VIEW&LOGON_REGION=zh-TW&CALL_PHASE_ID=APPLY_TRACE&CATALOG=2000&NEWFORM=FALSE 9278]
−
| style="width: 230px;" | <br/>
+
| style="width: 230px;" |  
 +
[[Media:Plugin_sample_code_for_WISE-Agent_Handshake_protocol_SPEC_V1.0.docx|User Requirment Spec.docx]]
 +
 
 +
[[Media:Plugin_sample_code_for_WISE-Agent_Handshake_protocol_SPEC_V1.0.docx|SW Spec.docx]]
 +
 
 
| style="width: 227px;" | [[Sample_Plugin_for_DevMgt|Sample Plugin for DevMgt]]<br/>
 
| style="width: 227px;" | [[Sample_Plugin_for_DevMgt|Sample Plugin for DevMgt]]<br/>
 
|-
 
|-
Line 161: Line 185:
 
| style="width: 71px;" | 新加坡政府/Gvotech<br/>
 
| style="width: 71px;" | 新加坡政府/Gvotech<br/>
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
−
| style="width: 59px;" | Yaqui.Kao
+
| style="width: 123px;" | Yaqui.Kao
−
| style="width: 38px;" | Eric.Liang
+
| style="width: 75px;" | Eric.Liang
−
| style="width: 84px;" | <span style="background-color:#00FF00;">RS</span>&nbsp;8/8
+
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span>&nbsp;8/8
−
| style="width: 94px;" | 2018/05/15
+
| style="width: 73px;" | 2018/05/15
 
| style="width: 70px;" | POC
 
| style="width: 70px;" | POC
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276]
−
| style="width: 230px;" | <br/>
+
| style="width: 230px;" |  
 +
[[Media:DDS-MQTTonDK10_ASG-URS-V1.1.docx|User Requirment Spec.docx]]
 +
 
 +
[[Media:DDS-MQTTonDK10-SPEC-V1.1.docx|SW Spec.docx]]
 +
 
 
| style="width: 227px;" | [[DDS_to_MQTT|DDS to MQTT RMM3.3]]<br/>
 
| style="width: 227px;" | [[DDS_to_MQTT|DDS to MQTT RMM3.3]]<br/>
 
|-
 
|-
Line 174: Line 202:
 
| style="width: 71px;" | <br/>
 
| style="width: 71px;" | <br/>
 
| style="width: 73px;" | Kurt.Ou<br/>
 
| style="width: 73px;" | Kurt.Ou<br/>
−
| style="width: 59px;" | Kalvin.Yang
+
| style="width: 123px;" | Kalvin.Yang
−
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | '''<span style="background-color:#00FFFF;">IQC</span>&nbsp;6'''/8<br/>
+
| style="width: 65px;" | '''<span style="background-color:#00FF00;">RS</span>&nbsp;8'''/8<br/>
−
| style="width: 94px;" | 2018/07/27, 2018/8/20
+
| style="width: 73px;" |  
 +
2018/07/27, 2018/8/20
 +
 
 +
2019/04/18
 +
 
 
| style="width: 70px;" | SRP
 
| style="width: 70px;" | SRP
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674]
−
| style="width: 230px;" | <br/>
+
| style="width: 230px;" |  
 +
[[Media:Alleantia_Co-creation_Program_Alleantia_URS_V1.0.docx|User Requirment Spec.docx]]
 +
 
 +
[[Media:Alleantia_Co-Creation_Program_Alleantia_SPEC_V1.0.docx|SW Spec.docx]]
 +
 
 
| style="width: 227px;" |  
 
| style="width: 227px;" |  
 
[[Alleantia_Service|Alleantia Co-Creation Program]]
 
[[Alleantia_Service|Alleantia Co-Creation Program]]
Line 191: Line 227:
 
| style="width: 71px;" | Hyudai
 
| style="width: 71px;" | Hyudai
 
| style="width: 73px;" | Brook.Lee
 
| style="width: 73px;" | Brook.Lee
−
| style="width: 59px;" | Ray.Liu<br/>
+
| style="width: 123px;" | Ray.Liu<br/>
−
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
−
| style="width: 84px;" | '''&nbsp;'''<span style="background-color:#00FF00;">RS</span>&nbsp;8/8<br/>
+
| style="width: 65px;" | '''&nbsp;'''<span style="background-color:#00FF00;">RS</span>&nbsp;8/8<br/>
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/08/13 2018/08/20
 
2018/08/13 2018/08/20
  
Line 200: Line 236:
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8683010&Form_Kind=BAS.FORM.137&Form_No=9707 9707]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8683010&Form_Kind=BAS.FORM.137&Form_No=9707 9707]
 
| style="width: 230px;" |  
 
| style="width: 230px;" |  
−
[[Media:ModbusTCP_Slave__Korea_POC_URS_1.0 update.docx|User Requirment Spec.docx]]
+
[[Media:ModbusTCP_Slave_Korea_POC_URS_1.0_update.docx|User Requirment Spec.docx]]
  
 
[[Media:ModbusTCP_Slave_for_POC_SPEC.docx|SW Spec.docx]]
 
[[Media:ModbusTCP_Slave_for_POC_SPEC.docx|SW Spec.docx]]
Line 214: Line 250:
 
| style="width: 71px;" | 有量<br/>
 
| style="width: 71px;" | 有量<br/>
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Sammy
+
| style="width: 123px;" | Sammy
−
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
−
| style="width: 84px;" | RS 8/8
+
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/09/25
 
2018/09/25
  
Line 237: Line 273:
 
| style="width: 71px;" | 宏遠
 
| style="width: 71px;" | 宏遠
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Sammy/Yaqui
+
| style="width: 123px;" | Sammy/Yaqui
−
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
−
| style="width: 84px;" | EF 5/8
+
| style="width: 65px;" | <span style="background-color:#FFFF00;">EF </span>5/8
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/09/25
 
2018/09/25
  
Line 250: Line 286:
  
 
| style="width: 230px;" | [[Media:SCADA_plug_in_URS_1.0.docx|User Requirment Spec.docx]]
 
| style="width: 230px;" | [[Media:SCADA_plug_in_URS_1.0.docx|User Requirment Spec.docx]]
 +
| style="width: 227px;" | <br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 12
 +
| style="width: 119px;" | Chamber
 +
| style="width: 71px;" | 同欣
 +
| style="width: 73px;" | Alan.Kao
 +
| style="width: 123px;" |
 +
Kyle.Tsai/
 +
 +
William.Chen
 +
 +
| style="width: 75px;" | <br/>
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">ATE</span>&nbsp;2/8
 +
| style="width: 73px;" | 2018/10/25
 +
| style="width: 70px;" | VIP&nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" |
 +
Internal:
 +
 +
\\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc
 +
 +
| style="width: 227px;" |
 +
 +
 +
 +
 +
|-
 +
| style="width: 47px; text-align: center;" | 13
 +
| style="width: 119px;" |
 +
Customize Event
 +
 +
Message
 +
 +
| style="width: 71px;" | 東正
 +
| style="width: 73px;" | Kurt.Ou
 +
| style="width: 123px;" | Sammy
 +
| style="width: 75px;" | Luke.Su
 +
| style="width: 65px;" | <span style="background-color:#00FFFF;">TT</span>&nbsp;7/8
 +
| style="width: 73px;" | 2018/10/20
 +
| style="width: 70px;" |
 +
WISEPoint
 +
 +
:600
 +
 +
| style="width: 49px;" |
 +
[http://eflow.advantech.com.tw/eFlow/Approve/Popup/Main.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9998&CALLER_ID=BAS.EMP.000023238&EMP_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.9053310&Continue_Approve=N&VIEW_PHASE_ID=VIEW&LOGON_REGION=zh-TW&CALL_PHASE_ID=APPROVE&CATALOG=1003&PAGEVER=1.0 9998]
 +
 +
10295
 +
 +
| style="width: 230px;" | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020<br/>
 +
| style="width: 227px;" | [[AlarmEvent|AlarmEvent]]
 +
|-
 +
| style="width: 47px; text-align: center;" | 14
 +
| style="width: 119px;" | WA/SCADA
 +
| style="width: 71px;" | 宏遠
 +
| style="width: 73px;" | Alan.Kao
 +
| style="width: 123px;" | Sammy, Kyle
 +
| style="width: 75px;" | Hank.Peng
 +
| style="width: 65px;" | <span style="background-color: rgb(211, 211, 211);">-1 NI</span>
 +
| style="width: 73px;" | 2018/10/23
 +
| style="width: 70px;" | VIP&nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" |
 +
1. 30000 tags upload in 6 mins
 +
 +
2. batch config&nbsp;? by node
 +
 +
| style="width: 227px;" | <br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 15
 +
| style="width: 119px;" | Porteus Linux
 +
| style="width: 71px;" | CHT
 +
| style="width: 73px;" | Sam / Neo
 +
| style="width: 123px;" | Maurice.Kao
 +
| style="width: 75px;" | Terry.Lu
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">FE&nbsp;</span>&nbsp; &nbsp;3/8
 +
| style="width: 73px;" | 2018/12/17
 +
| style="width: 70px;" | VIP&nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | <br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 16
 +
| style="width: 119px;" | OPC-UA for demo
 +
| style="width: 71px;" | 工研院
 +
| style="width: 73px;" | Sammy
 +
| style="width: 123px;" | Sammy
 +
| style="width: 75px;" | Luke, Hank
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8&nbsp;
 +
| style="width: 73px;" | 2019/01/10
 +
| style="width: 70px;" | POC
 +
| style="width: 49px;" | 10215&nbsp;&nbsp;&nbsp;&nbsp;<br/>
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | [[OPC-UA_Service|OPC-UA Service]]
 +
|-
 +
| style="width: 47px; text-align: center;" | 17
 +
| style="width: 119px;" | Gantt chart for TLS
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8&nbsp;
 +
| style="width: 73px;" | 2019/10/14
 +
| style="width: 70px;" |
 +
WISEPoint:
 +
 +
900
 +
 +
| style="width: 49px;" | 11269
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 18
 +
| style="width: 119px;" | Gantt chart for TLS - v1.2
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8
 +
| style="width: 73px;" | 2019/12/05
 +
| style="width: 70px;" | WISEPoint: 200
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" |
 +
1. Name of TLS, 2. Status - at&nbsp;Left block
 +
 +
| style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 19
 +
| style="width: 119px;" | Gantt chart for TLS - v1.3<br/>
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison&nbsp;
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">FE</span> 3/8
 +
| style="width: 73px;" | 2021/05/18
 +
| style="width: 70px;" | &nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" | Export a Gantt chart data to CSV - Time/Color/Speed
 
| style="width: 227px;" | <br/>
 
| style="width: 227px;" | <br/>
 
|}
 
|}
  
−
'''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function&nbsp;Requirment&nbsp; ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique&nbsp;Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation (&nbsp;'''<span style="background-color:#FFFF00;">3.FE</span> ''')&nbsp;-> Business Contract&nbsp;( '''<span style="background-color:#FFFF00;">4.BC</span>''' ) -> eFlow ( '''<span style="background-color:#FFFF00;">5. EF</span>''' ) ->
 
  
−
SW Specification /&nbsp;Implement / pre-apha release / QA Cycle ('''<span style="background-color:#00FFFF;">6. IQC</span>''') -> Technique Transfer ( '''<span style="background-color:#00FFFF;">7. TT</span>''' ) -> Release & Service ( '''<span style="background-color:#00FF00;">8. RS</span>''' ).&nbsp;
+
 
 +
'''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function&nbsp;Requirment&nbsp; ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique&nbsp;Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation (&nbsp;'''<span style="background-color:#FFFF00;">3.FE</span> ''')&nbsp;-> SW Proposal / Business Contract&nbsp;( '''<span style="background-color:#FFFF00;">4.BC</span>''' ) ->
 +
 
 +
eFlow ( '''<span style="background-color:#00FFFF;">5. EF</span>''' ) ->&nbsp;Implement / pre-apha release / QA Cycle ('''<span style="background-color:#00FFFF;">6. IQC</span>''') -> Technique Transfer ( '''<span style="background-color:#00FFFF;">7. TT</span>''' ) -> Release & Service ( '''<span style="background-color:#00FF00;">8. RS</span>''' ).&nbsp;Not Init (<span style="background-color:#D3D3D3;">-1. NI)</span>
 +
 
 +
<span style="font-size:x-large;">[https://drive.google.com/drive/folders/1yhH17k3Z5H9AniXa7zr2QGKJmRpWAARG?usp=sharing Detail of EdgeSense Service&nbsp;]</span>
  
 
= e-Flow =
 
= e-Flow =
  
−
[[File:EdgeSense e-Flow2.jpg|900x600px|EdgeSense e-Flow.jpg]]
+
== Customization Software Service ==
 +
 
 +
[[File:EdgeSenseCustomizationServiceEflow-1.jpg|800x500px|eFlow-1]] [[File:EdgeSense e-Flow2.jpg|800x500px|EdgeSense e-Flow.jpg]]
 +
 
 +
== Technique Consultant ==
 +
 
 +
[[File:Edgesense technique consultant.jpg|900x600px|Edgesense technique consultant.jpg]]
 +
 
 +
= EdgeSense Design-in Service and Price =
 +
 
 +
== wise-point redeem process ==
 +
 
 +
[[File:Flow of Customer Service with WISE-Point.jpg|800x400px|Flow of Customer Service with WISE-Point.jpg]]
 +
 
 +
== Service ==
 +
 
 +
{| border="1" cellspacing="1" cellpadding="1" style="width: 787px;"
 +
|-
 +
| <span style="font-size:large;">Type</span>
 +
| style="width: 259px;" | <span style="font-size:large;">Description</span>
 +
| style="width: 142px;" | <span style="font-size:large;">Charge</span>
 +
| style="width: 252px;" | <span style="font-size:large;">Note</span>
 +
|-
 +
| <span style="font-size:large;">Development</span>
 +
| style="width: 259px;" |
 +
<span style="font-size:large;">* Customize Project</span>
 +
 
 +
<span style="font-size:large;">* POC for Demo</span>
 +
 
 +
| style="width: 142px;" | <span style="font-size:large;">Yes&nbsp;</span>
 +
| style="width: 252px;" |
 +
<span style="font-size:large;">Depend on Project's Man-Day</span>
 +
 
 +
|-
 +
| <span style="font-size:large;">Consulting</span>
 +
| style="width: 259px;" |
 +
<span style="font-size:large;">* Technique Consulting</span>
 +
 
 +
<span style="font-size:large;">* Provide Technique docuemtn and sample code</span>
 +
 
 +
<span style="font-size:large;">* Help to verify issue</span>
 +
 
 +
| style="width: 142px;" |
 +
<span style="font-size:large;">Free</span>
 +
 
 +
<span style="font-size:large;">( 1~3 hours )</span>
 +
 
 +
| style="width: 252px;" |
 +
<span style="font-size:large;">RD working hour&nbsp;</span>
 +
 
 +
<span style="font-size:large;">1~ 3 hrs is free</span>
 +
 
 +
|}
 +
 
 +
== Charge ==
 +
 
 +
{| border="1" cellspacing="1" cellpadding="1"
 +
|-
 +
| <span style="font-size:x-large;">Type</span>
 +
| <span style="font-size:x-large;">Price (USD)</span>
 +
| <span style="font-size:x-large;">Point</span>
 +
| <span style="font-size:x-large;">RD hrs</span>
 +
| <span style="font-size:x-large;">Man-day</span>
 +
|-
 +
| <span style="font-size:x-large;">WISE-Point</span>
 +
| <span style="font-size:x-large;">1,000</span><br/>
 +
| <span style="font-size:x-large;">100</span>
 +
| <span style="font-size:x-large;">10</span>
 +
| <span style="font-size:x-large;">1</span>
 +
|-
 +
| <span style="font-size:x-large;">VIP</span>
 +
| <span style="font-size:x-large;">20,000&nbsp;</span>
 +
| <span style="font-size:x-large;">2,000</span>
 +
| <span style="font-size:x-large;">200</span>
 +
| <span style="font-size:x-large;">20</span>
 +
|}
 +
 
 +
 
 +
 
 +
[http://wise-paas.advantech.com/zh-tw/marketplace/detailinfo/7 <span style="font-size:x-large;">Marketplace</span>]
  
 
= Document =
 
= Document =
Line 266: Line 523:
  
 
*[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]]
 
*[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]]
−
*[[Media:CSharpSampleforEISServiceSDK_TongHsing_URS_V1.0.docx|Sample]]
+
*[[Media:(ProjectNam)_(Customer)_URS_(Ver) _Sample.docx|Sample]]
  
−
SW Specification and Schedule - google drive excel ( RD )
+
SW Specification and Proposal ( RD )
  
−
*[[Media:(ProjectName)_(Customer)_SPEC_(Ver).docx|Template]]
+
*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2.docxx|Template]]
−
*[[Media:CSharpSampleforEIServiceSDK_TongHsing_SPEC_V1.0.docx|Sample]]
+
*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2-Sample_.docx|Sample]]
  
 
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
 
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
Line 277: Line 534:
 
*[[Media:(ProjectName)_(Customer)_ReleaseNote_(Version).txt|Template]]
 
*[[Media:(ProjectName)_(Customer)_ReleaseNote_(Version).txt|Template]]
 
*[[Media:Agent_Modbus_Handler_ReleaseNote_2.0.1.txt|Sample]]
 
*[[Media:Agent_Modbus_Handler_ReleaseNote_2.0.1.txt|Sample]]
 +
 +
Sample of Release Announcement - doc and wiki ( RD )
 +
 +
*[[Media:(ProjectName)_(Customer)_ReleaseAnnouncement_(Version).docx|Template]]
 +
*[[Media:Agent_Modbus_Handler_ReleaseAnnouncement_2.0.0.docx|Sample]]
  
 
Use Case&nbsp;( PM /&nbsp;AE )
 
Use Case&nbsp;( PM /&nbsp;AE )
Line 282: Line 544:
 
*[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]]
 
*[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]]
 
*[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]]
 
*[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]]
−
[[Category:Editor]]
 

Latest revision as of 02:07, 3 December 2021

EdgeSense Customizatoin Service  

Flow and Owner

CustomerServiceFlow3.jpg

Checkpoint

1. Advantech will provide a software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.

  ( PM has to confirm the customer has bought enough WISE-Points for this customization service. )

2. Advantech will deliver after the customer has redeemed the WISE-Point balance.

   ( PM has to confirm the customer has redeemed WISE-Point then release to the customer. )

Delivery

1. Advantech will have a demonstrate for customer. Customer and Advantech will work together to confirm whether all functions meet the previously signed proposal.

2. Advantech will delivery all of software packages after customer redeem WISE-Point.

Release 

  • Version Control - Traceable, 
  • Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
  • Package Naming Rule :
Package naming rule 01.png
   







  • Folder Naming Rule :
  \[Customer-Name]_[eFlow-Number]_[Date]\


  • Internal Storage :
  \\eossfs\ESS-Release\EdgeSense\Customer-Service


  • External Storage :
  
  Dropbox: https://www.dropbox.com/home
  Account: advantech.ess.rd@gmail.com

Projects 

Item Project Name Customer PM AE RD

Status 

current / Total

Init / Update Date Business eflow Document wiki link
1 Modbus Control at Edge Site 同欣 Kurt.Ou Sammy.Hsu Hank.Peng   RS  8 / 8 2017/12/01 NRE x n 8891 C# Sample SW spec.docx

同欣_Modbus_Service-2017-12-x

Source Code

2 Go-Service porting 復盛 Alan.Kao Sammy.Hsu Hank.Peng  NI  3 / 8 (x) 2018/01/08 VIP ( -->) x x Fusheng-GoService-2018-01-08
3 Debug-Board  晨星 Alan, Kurt Sammy.Hus   -   NI  3 / 8 (x) 2018/01/10 VIP x x Mstar-DebugBoard-2018-01-10
4 ODBC Plugin Mirai Alan.Kao
 Jennifer7.lin 
 Luke.Su    RS  8 / 8 2018/01/16 NRE x n x x

Mirai-ODBC_Plugin-2018-01-16

Source Code

5 Rohm Tower Light  Sensor DEMO KIT
 DTOS and AJP Johnny.Hsiao Joshua.Hua
 Hank.Peng   RS  8 / 8
 2018/05/07 PD / AJP 9052

x

Rohm-ESP_Plugin-2018-03-21 EnOcean Link Solution

Source Code

6 Sample plugin for PLCMgt 杭州晶创
 wang.yu王瑜
 None Eric.Liang  RS 8/8

2018/05/07

2018/05/09

POC  9278

User Requirment Spec.docx

SW Spec.docx

Sample Plugin for DevMgt
7 DDS-to-MQTT RMM3.3 新加坡政府/Gvotech
 Kurt.Ou Yaqui.Kao Eric.Liang RS 8/8 2018/05/15 POC 9276

User Requirment Spec.docx

SW Spec.docx

DDS to MQTT RMM3.3
8 Alleantia Co-Creation Program
Kurt.Ou
 Kalvin.Yang Hank.Peng RS 8/8

2018/07/27, 2018/8/20

2019/04/18

SRP 9674

User Requirment Spec.docx

SW Spec.docx

Alleantia Co-Creation Program

Source Code

9 Modbus TCP Slave Hyudai Brook.Lee Ray.Liu
 Luke.Su  RS 8/8

2018/08/13 2018/08/20

NRE 9707

User Requirment Spec.docx

SW Spec.docx

Modbus TCP Slave for POC

Source Code

10 ODBC Service 有量
 Alan.Kao Sammy Luke.Su RS 8/8

2018/09/25

2018/09/28

SRP 9843

User Requirment Spec.docx

SW Spec.docx


ODBC Service
11 WASCADA 宏遠 Alan.Kao Sammy/Yaqui Luke.Su EF 5/8

2018/09/25

2018/09/28

SRP

9844

User Requirment Spec.docx
12 Chamber 同欣 Alan.Kao

Kyle.Tsai/

William.Chen


ATE 2/8 2018/10/25 VIP ?

Internal:

\\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc



13

Customize Event

Message

東正 Kurt.Ou Sammy Luke.Su TT 7/8 2018/10/20

WISEPoint

600

9998

10295

\\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020
 AlarmEvent
14 WA/SCADA 宏遠 Alan.Kao Sammy, Kyle Hank.Peng -1 NI 2018/10/23 VIP ?

1. 30000 tags upload in 6 mins

2. batch config ? by node


15 Porteus Linux CHT Sam / Neo Maurice.Kao Terry.Lu FE    3/8 2018/12/17 VIP ?


16 OPC-UA for demo 工研院 Sammy Sammy Luke, Hank RS 8/8  2019/01/10 POC 10215    
OPC-UA Service
17 Gantt chart for TLS TED Rison Austin.Ciou Allen.Kao RS 8/8  2019/10/14

WISEPoint:

900

11269
Gantt-chart-for-TLS
18 Gantt chart for TLS - v1.2 TED Rison Austin.Ciou Allen.Kao RS 8/8 2019/12/05 WISEPoint: 200

1. Name of TLS, 2. Status - at Left block

Gantt-chart-for-TLS
19 Gantt chart for TLS - v1.3
 TED Rison  Austin.Ciou Allen.Kao FE 3/8 2021/05/18  ?
Export a Gantt chart data to CSV - Time/Color/Speed


Status: Customer Request (0.CR ) -> Function Requirment  ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> SW Proposal / Business Contract ( 4.BC ) ->

eFlow ( 5. EF ) -> Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI)

Detail of EdgeSense Service 

e-Flow

Customization Software Service

eFlow-1 EdgeSense e-Flow.jpg

Technique Consultant

Edgesense technique consultant.jpg

EdgeSense Design-in Service and Price

wise-point redeem process

Flow of Customer Service with WISE-Point.jpg

Service

Type Description Charge Note
Development

* Customize Project

* POC for Demo

Yes 

Depend on Project's Man-Day

Consulting

* Technique Consulting

* Provide Technique docuemtn and sample code

* Help to verify issue

Free

( 1~3 hours )

RD working hour 

1~ 3 hrs is free

Charge

Type Price (USD) Point RD hrs Man-day
WISE-Point 1,000
 100 10 1
VIP 20,000  2,000 200 20


Marketplace

Document

User / Functional Requirement and Evaluation Solution( PM / AE )

SW Specification and Proposal ( RD )

Sample of Release Note and User Guide - txt and wiki ( RD & AE )

Sample of Release Announcement - doc and wiki ( RD )

Use Case ( PM / AE )

Retrieved from "https://ess-wiki.advantech.com.tw/wiki/index.php?title=Edge_Customer_Service&oldid=22682"