Difference between revisions of "Edge Customer Service"
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Eric.liang (talk | contribs) |
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− | = | + | = EdgeSense Customizatoin Service = |
− | + | == Flow and Owner == | |
− | = Release = | + | [[File:CustomerServiceFlow3.jpg|1200x600px|CustomerServiceFlow3.jpg]] |
+ | |||
+ | == Checkpoint == | ||
+ | |||
+ | <span style="font-size:larger;">1. Advantech will provide a software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.</span> | ||
+ | |||
+ | <span style="font-size:larger;"> ( PM has to</span> <span style="font-size:larger;">confirm the customer has bought enough WISE-Points for this customization service. )</span> | ||
+ | |||
+ | <span style="font-size:larger;">2. Advantech will deliver after the customer has redeemed the WISE-Point balance.</span> | ||
+ | |||
+ | <span style="font-size:larger;"> ( PM has to</span> <span style="font-size:larger;">confirm the customer has redeemed WISE-Point then release to the customer. )</span> | ||
+ | |||
+ | == Delivery == | ||
+ | |||
+ | <span style="font-size:larger;">1. Advantech will have a demonstrate for customer. Customer and Advantech will work together to confirm whether all functions meet the previously signed proposal.</span> | ||
+ | |||
+ | <span style="font-size:larger;">2. Advantech will delivery all of software packages after customer redeem WISE-Point.</span> | ||
+ | |||
+ | == Release == | ||
*Version Control - Traceable, | *Version Control - Traceable, | ||
Line 31: | Line 49: | ||
*Internal Storage : | *Internal Storage : | ||
− | <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\EdgeSense\Customer-Service</span></span> | + | <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\ESS-Release\EdgeSense\Customer-Service</span></span> |
Line 50: | Line 68: | ||
| style="width: 71px;" | Customer | | style="width: 71px;" | Customer | ||
| style="width: 73px;" | PM | | style="width: 73px;" | PM | ||
− | | style="width: | + | | style="width: 123px;" | AE |
− | | style="width: | + | | style="width: 75px;" | RD |
− | | style="width: | + | | style="width: 65px;" | |
Status | Status | ||
current / Total | current / Total | ||
− | | style="width: | + | | style="width: 73px;" | Init / Update Date |
| style="width: 70px;" | Business | | style="width: 70px;" | Business | ||
| style="width: 49px;" | eflow | | style="width: 49px;" | eflow | ||
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| style="width: 71px;" | 同欣 | | style="width: 71px;" | 同欣 | ||
| style="width: 73px;" | Kurt.Ou | | style="width: 73px;" | Kurt.Ou | ||
− | | style="width: | + | | style="width: 123px;" | Sammy.Hsu |
− | | style="width: | + | | style="width: 75px;" | Hank.Peng |
− | | style="width: | + | | style="width: 65px;" | '''<span style="background-color:#00FF00;">RS</span>''' 8 / 8 |
− | | style="width: | + | | style="width: 73px;" | 2017/12/01 |
| style="width: 70px;" | NRE x n | | style="width: 70px;" | NRE x n | ||
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.7885433&Form_Kind=BAS.FORM.137&Form_No=8891 8891] | | style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.7885433&Form_Kind=BAS.FORM.137&Form_No=8891 8891] | ||
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| style="width: 71px;" | 復盛 | | style="width: 71px;" | 復盛 | ||
| style="width: 73px;" | Alan.Kao | | style="width: 73px;" | Alan.Kao | ||
− | | style="width: | + | | style="width: 123px;" | Sammy.Hsu |
− | | style="width: | + | | style="width: 75px;" | Hank.Peng |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color:#D3D3D3;">NI </span>3 / 8 (x) |
− | | style="width: | + | | style="width: 73px;" | 2018/01/08 |
| style="width: 70px;" | VIP ( -->) | | style="width: 70px;" | VIP ( -->) | ||
| style="width: 49px;" | x | | style="width: 49px;" | x | ||
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| style="width: 71px;" | 晨星 | | style="width: 71px;" | 晨星 | ||
| style="width: 73px;" | Alan, Kurt | | style="width: 73px;" | Alan, Kurt | ||
− | | style="width: | + | | style="width: 123px;" | Sammy.Hus |
− | | style="width: | + | | style="width: 75px;" | - |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color:#D3D3D3;">NI</span> 3 / 8 (x) |
− | | style="width: | + | | style="width: 73px;" | 2018/01/10 |
| style="width: 70px;" | VIP | | style="width: 70px;" | VIP | ||
| style="width: 49px;" | x | | style="width: 49px;" | x | ||
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| style="width: 71px;" | Mirai | | style="width: 71px;" | Mirai | ||
| style="width: 73px;" | Alan.Kao<br/> | | style="width: 73px;" | Alan.Kao<br/> | ||
− | | style="width: | + | | style="width: 123px;" | Jennifer7.lin <br/> |
− | | style="width: | + | | style="width: 75px;" | Luke.Su |
− | | style="width: | + | | style="width: 65px;" | '''<span style="background-color:#00FF00;">RS</span>''' 8 / 8 |
− | | style="width: | + | | style="width: 73px;" | 2018/01/16 |
| style="width: 70px;" | NRE x n | | style="width: 70px;" | NRE x n | ||
| style="width: 49px;" | x | | style="width: 49px;" | x | ||
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| style="width: 71px;" | DTOS and AJP | | style="width: 71px;" | DTOS and AJP | ||
| style="width: 73px;" | Johnny.Hsiao | | style="width: 73px;" | Johnny.Hsiao | ||
− | | style="width: | + | | style="width: 123px;" | Joshua.Hua<br/> |
− | | style="width: | + | | style="width: 75px;" | Hank.Peng |
− | | style="width: | + | | style="width: 65px;" | '''<span style="background-color:#00FF00;">RS</span>''' 8 / 8<br/> |
− | | style="width: | + | | style="width: 73px;" | 2018/05/07 |
| style="width: 70px;" | PD / AJP | | style="width: 70px;" | PD / AJP | ||
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052] | | style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052] | ||
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| style="width: 71px;" | 杭州晶创<br/> | | style="width: 71px;" | 杭州晶创<br/> | ||
| style="width: 73px;" | wang.yu王瑜<br/> | | style="width: 73px;" | wang.yu王瑜<br/> | ||
− | | style="width: | + | | style="width: 123px;" | None |
− | | style="width: | + | | style="width: 75px;" | Eric.Liang |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8 |
− | | style="width: | + | | style="width: 73px;" | |
2018/05/07 | 2018/05/07 | ||
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| style="width: 71px;" | 新加坡政府/Gvotech<br/> | | style="width: 71px;" | 新加坡政府/Gvotech<br/> | ||
| style="width: 73px;" | Kurt.Ou | | style="width: 73px;" | Kurt.Ou | ||
− | | style="width: | + | | style="width: 123px;" | Yaqui.Kao |
− | | style="width: | + | | style="width: 75px;" | Eric.Liang |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8 |
− | | style="width: | + | | style="width: 73px;" | 2018/05/15 |
| style="width: 70px;" | POC | | style="width: 70px;" | POC | ||
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276] | | style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276] | ||
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| style="width: 71px;" | <br/> | | style="width: 71px;" | <br/> | ||
| style="width: 73px;" | Kurt.Ou<br/> | | style="width: 73px;" | Kurt.Ou<br/> | ||
− | | style="width: | + | | style="width: 123px;" | Kalvin.Yang |
− | | style="width: | + | | style="width: 75px;" | Hank.Peng |
− | | style="width: | + | | style="width: 65px;" | '''<span style="background-color:#00FF00;">RS</span> 8'''/8<br/> |
− | | style="width: | + | | style="width: 73px;" | |
+ | 2018/07/27, 2018/8/20 | ||
+ | |||
+ | 2019/04/18 | ||
+ | |||
| style="width: 70px;" | SRP | | style="width: 70px;" | SRP | ||
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674] | | style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674] | ||
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| style="width: 71px;" | Hyudai | | style="width: 71px;" | Hyudai | ||
| style="width: 73px;" | Brook.Lee | | style="width: 73px;" | Brook.Lee | ||
− | | style="width: | + | | style="width: 123px;" | Ray.Liu<br/> |
− | | style="width: | + | | style="width: 75px;" | Luke.Su |
− | | style="width: | + | | style="width: 65px;" | ''' '''<span style="background-color:#00FF00;">RS</span> 8/8<br/> |
− | | style="width: | + | | style="width: 73px;" | |
2018/08/13 2018/08/20 | 2018/08/13 2018/08/20 | ||
Line 228: | Line 250: | ||
| style="width: 71px;" | 有量<br/> | | style="width: 71px;" | 有量<br/> | ||
| style="width: 73px;" | Alan.Kao | | style="width: 73px;" | Alan.Kao | ||
− | | style="width: | + | | style="width: 123px;" | Sammy |
− | | style="width: | + | | style="width: 75px;" | Luke.Su |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8 |
− | | style="width: | + | | style="width: 73px;" | |
2018/09/25 | 2018/09/25 | ||
Line 251: | Line 273: | ||
| style="width: 71px;" | 宏遠 | | style="width: 71px;" | 宏遠 | ||
| style="width: 73px;" | Alan.Kao | | style="width: 73px;" | Alan.Kao | ||
− | | style="width: | + | | style="width: 123px;" | Sammy/Yaqui |
− | | style="width: | + | | style="width: 75px;" | Luke.Su |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color:#FFFF00;">EF </span>5/8 |
− | | style="width: | + | | style="width: 73px;" | |
2018/09/25 | 2018/09/25 | ||
Line 270: | Line 292: | ||
| style="width: 71px;" | 同欣 | | style="width: 71px;" | 同欣 | ||
| style="width: 73px;" | Alan.Kao | | style="width: 73px;" | Alan.Kao | ||
− | | style="width: | + | | style="width: 123px;" | |
− | | style="width: | + | Kyle.Tsai/ |
− | | style="width: | + | |
− | | style="width: | + | William.Chen |
+ | |||
+ | | style="width: 75px;" | <br/> | ||
+ | | style="width: 65px;" | <span style="background-color:#FFFF00;">ATE</span> 2/8 | ||
+ | | style="width: 73px;" | 2018/10/25 | ||
| style="width: 70px;" | VIP ? | | style="width: 70px;" | VIP ? | ||
| style="width: 49px;" | <br/> | | style="width: 49px;" | <br/> | ||
Line 295: | Line 321: | ||
| style="width: 71px;" | 東正 | | style="width: 71px;" | 東正 | ||
| style="width: 73px;" | Kurt.Ou | | style="width: 73px;" | Kurt.Ou | ||
− | | style="width: | + | | style="width: 123px;" | Sammy |
− | | style="width: | + | | style="width: 75px;" | Luke.Su |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color:#00FFFF;">TT</span> 7/8 |
− | | style="width: | + | | style="width: 73px;" | 2018/10/20 |
− | | style="width: 70px;" | | + | | style="width: 70px;" | |
− | | style="width: 49px;" | | + | WISEPoint |
+ | |||
+ | :600 | ||
+ | |||
+ | | style="width: 49px;" | | ||
+ | [http://eflow.advantech.com.tw/eFlow/Approve/Popup/Main.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9998&CALLER_ID=BAS.EMP.000023238&EMP_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.9053310&Continue_Approve=N&VIEW_PHASE_ID=VIEW&LOGON_REGION=zh-TW&CALL_PHASE_ID=APPROVE&CATALOG=1003&PAGEVER=1.0 9998] | ||
+ | |||
+ | 10295 | ||
+ | |||
| style="width: 230px;" | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020<br/> | | style="width: 230px;" | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020<br/> | ||
− | | style="width: 227px;" | | + | | style="width: 227px;" | [[AlarmEvent|AlarmEvent]] |
|- | |- | ||
| style="width: 47px; text-align: center;" | 14 | | style="width: 47px; text-align: center;" | 14 | ||
Line 308: | Line 342: | ||
| style="width: 71px;" | 宏遠 | | style="width: 71px;" | 宏遠 | ||
| style="width: 73px;" | Alan.Kao | | style="width: 73px;" | Alan.Kao | ||
− | | style="width: | + | | style="width: 123px;" | Sammy, Kyle |
− | | style="width: | + | | style="width: 75px;" | Hank.Peng |
− | | style="width: | + | | style="width: 65px;" | <span style="background-color: rgb(211, 211, 211);">-1 NI</span> |
− | | style="width: | + | | style="width: 73px;" | 2018/10/23 |
| style="width: 70px;" | VIP ? | | style="width: 70px;" | VIP ? | ||
| style="width: 49px;" | <br/> | | style="width: 49px;" | <br/> | ||
Line 319: | Line 353: | ||
2. batch config ? by node | 2. batch config ? by node | ||
+ | | style="width: 227px;" | <br/> | ||
+ | |- | ||
+ | | style="width: 47px; text-align: center;" | 15 | ||
+ | | style="width: 119px;" | Porteus Linux | ||
+ | | style="width: 71px;" | CHT | ||
+ | | style="width: 73px;" | Sam / Neo | ||
+ | | style="width: 123px;" | Maurice.Kao | ||
+ | | style="width: 75px;" | Terry.Lu | ||
+ | | style="width: 65px;" | <span style="background-color:#FFFF00;">FE </span> 3/8 | ||
+ | | style="width: 73px;" | 2018/12/17 | ||
+ | | style="width: 70px;" | VIP ? | ||
+ | | style="width: 49px;" | <br/> | ||
+ | | style="width: 230px;" | <br/> | ||
+ | | style="width: 227px;" | <br/> | ||
+ | |- | ||
+ | | style="width: 47px; text-align: center;" | 16 | ||
+ | | style="width: 119px;" | OPC-UA for demo | ||
+ | | style="width: 71px;" | 工研院 | ||
+ | | style="width: 73px;" | Sammy | ||
+ | | style="width: 123px;" | Sammy | ||
+ | | style="width: 75px;" | Luke, Hank | ||
+ | | style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8 | ||
+ | | style="width: 73px;" | 2019/01/10 | ||
+ | | style="width: 70px;" | POC | ||
+ | | style="width: 49px;" | 10215 <br/> | ||
+ | | style="width: 230px;" | <br/> | ||
+ | | style="width: 227px;" | [[OPC-UA_Service|OPC-UA Service]] | ||
+ | |- | ||
+ | | style="width: 47px; text-align: center;" | 17 | ||
+ | | style="width: 119px;" | Gantt chart for TLS | ||
+ | | style="width: 71px;" | TED | ||
+ | | style="width: 73px;" | Rison | ||
+ | | style="width: 123px;" | Austin.Ciou | ||
+ | | style="width: 75px;" | Allen.Kao | ||
+ | | style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8 | ||
+ | | style="width: 73px;" | 2019/10/14 | ||
+ | | style="width: 70px;" | | ||
+ | WISEPoint: | ||
+ | |||
+ | 900 | ||
+ | |||
+ | | style="width: 49px;" | 11269 | ||
+ | | style="width: 230px;" | <br/> | ||
+ | | style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/> | ||
+ | |- | ||
+ | | style="width: 47px; text-align: center;" | 18 | ||
+ | | style="width: 119px;" | Gantt chart for TLS - v1.2 | ||
+ | | style="width: 71px;" | TED | ||
+ | | style="width: 73px;" | Rison | ||
+ | | style="width: 123px;" | Austin.Ciou | ||
+ | | style="width: 75px;" | Allen.Kao | ||
+ | | style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8 | ||
+ | | style="width: 73px;" | 2019/12/05 | ||
+ | | style="width: 70px;" | WISEPoint: 200 | ||
+ | | style="width: 49px;" | <br/> | ||
+ | | style="width: 230px;" | | ||
+ | 1. Name of TLS, 2. Status - at Left block | ||
+ | |||
+ | | style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/> | ||
+ | |- | ||
+ | | style="width: 47px; text-align: center;" | 19 | ||
+ | | style="width: 119px;" | Gantt chart for TLS - v1.3<br/> | ||
+ | | style="width: 71px;" | TED | ||
+ | | style="width: 73px;" | Rison | ||
+ | | style="width: 123px;" | Austin.Ciou | ||
+ | | style="width: 75px;" | Allen.Kao | ||
+ | | style="width: 65px;" | <span style="background-color:#FFFF00;">FE</span> 3/8 | ||
+ | | style="width: 73px;" | 2021/05/18 | ||
+ | | style="width: 70px;" | ? | ||
+ | | style="width: 49px;" | <br/> | ||
+ | | style="width: 230px;" | Export a Gantt chart data to CSV - Time/Color/Speed | ||
| style="width: 227px;" | <br/> | | style="width: 227px;" | <br/> | ||
|} | |} | ||
Line 324: | Line 429: | ||
− | '''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function Requirment ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation ( '''<span style="background-color:#FFFF00;">3.FE</span> ''') -> Business Contract ( '''<span style="background-color:#FFFF00;">4.BC | + | '''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function Requirment ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation ( '''<span style="background-color:#FFFF00;">3.FE</span> ''') -> SW Proposal / Business Contract ( '''<span style="background-color:#FFFF00;">4.BC</span>''' ) -> |
− | + | eFlow ( '''<span style="background-color:#00FFFF;">5. EF</span>''' ) -> Implement / pre-apha release / QA Cycle ('''<span style="background-color:#00FFFF;">6. IQC</span>''') -> Technique Transfer ( '''<span style="background-color:#00FFFF;">7. TT</span>''' ) -> Release & Service ( '''<span style="background-color:#00FF00;">8. RS</span>''' ). Not Init (<span style="background-color:#D3D3D3;">-1. NI)</span> | |
<span style="font-size:x-large;">[https://drive.google.com/drive/folders/1yhH17k3Z5H9AniXa7zr2QGKJmRpWAARG?usp=sharing Detail of EdgeSense Service ]</span> | <span style="font-size:x-large;">[https://drive.google.com/drive/folders/1yhH17k3Z5H9AniXa7zr2QGKJmRpWAARG?usp=sharing Detail of EdgeSense Service ]</span> | ||
Line 332: | Line 437: | ||
= e-Flow = | = e-Flow = | ||
− | == | + | == Customization Software Service == |
− | [[File:EdgeSense e-Flow2.jpg| | + | [[File:EdgeSenseCustomizationServiceEflow-1.jpg|800x500px|eFlow-1]] [[File:EdgeSense e-Flow2.jpg|800x500px|EdgeSense e-Flow.jpg]] |
== Technique Consultant == | == Technique Consultant == | ||
Line 340: | Line 445: | ||
[[File:Edgesense technique consultant.jpg|900x600px|Edgesense technique consultant.jpg]] | [[File:Edgesense technique consultant.jpg|900x600px|Edgesense technique consultant.jpg]] | ||
− | = EdgeSense Service and | + | = EdgeSense Design-in Service and Price = |
+ | |||
+ | == wise-point redeem process == | ||
+ | |||
+ | [[File:Flow of Customer Service with WISE-Point.jpg|800x400px|Flow of Customer Service with WISE-Point.jpg]] | ||
== Service == | == Service == | ||
− | {| border="1" cellspacing="1" cellpadding="1" style="width: | + | {| border="1" cellspacing="1" cellpadding="1" style="width: 787px;" |
|- | |- | ||
| <span style="font-size:large;">Type</span> | | <span style="font-size:large;">Type</span> | ||
− | | style="width: | + | | style="width: 259px;" | <span style="font-size:large;">Description</span> |
− | | style="width: | + | | style="width: 142px;" | <span style="font-size:large;">Charge</span> |
− | | style="width: | + | | style="width: 252px;" | <span style="font-size:large;">Note</span> |
|- | |- | ||
| <span style="font-size:large;">Development</span> | | <span style="font-size:large;">Development</span> | ||
− | | style="width: | + | | style="width: 259px;" | |
<span style="font-size:large;">* Customize Project</span> | <span style="font-size:large;">* Customize Project</span> | ||
<span style="font-size:large;">* POC for Demo</span> | <span style="font-size:large;">* POC for Demo</span> | ||
− | | style="width: | + | | style="width: 142px;" | <span style="font-size:large;">Yes </span> |
− | | style="width: | + | | style="width: 252px;" | |
<span style="font-size:large;">Depend on Project's Man-Day</span> | <span style="font-size:large;">Depend on Project's Man-Day</span> | ||
|- | |- | ||
| <span style="font-size:large;">Consulting</span> | | <span style="font-size:large;">Consulting</span> | ||
− | | style="width: | + | | style="width: 259px;" | |
<span style="font-size:large;">* Technique Consulting</span> | <span style="font-size:large;">* Technique Consulting</span> | ||
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<span style="font-size:large;">* Help to verify issue</span> | <span style="font-size:large;">* Help to verify issue</span> | ||
− | | style="width: | + | | style="width: 142px;" | |
<span style="font-size:large;">Free</span> | <span style="font-size:large;">Free</span> | ||
<span style="font-size:large;">( 1~3 hours )</span> | <span style="font-size:large;">( 1~3 hours )</span> | ||
− | | style="width: | + | | style="width: 252px;" | |
− | RD working hour | + | <span style="font-size:large;">RD working hour </span> |
− | 1~ 3 hrs is free | + | <span style="font-size:large;">1~ 3 hrs is free</span> |
|} | |} | ||
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| <span style="font-size:x-large;">20</span> | | <span style="font-size:x-large;">20</span> | ||
|} | |} | ||
+ | |||
+ | |||
+ | |||
+ | [http://wise-paas.advantech.com/zh-tw/marketplace/detailinfo/7 <span style="font-size:x-large;">Marketplace</span>] | ||
= Document = | = Document = | ||
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*[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]] | *[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]] | ||
− | *[[Media: | + | *[[Media:(ProjectNam)_(Customer)_URS_(Ver) _Sample.docx|Sample]] |
− | SW Specification and | + | SW Specification and Proposal ( RD ) |
− | *[[Media:( | + | *[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2.docxx|Template]] |
− | *[[Media: | + | *[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2-Sample_.docx|Sample]] |
Sample of Release Note and User Guide - txt and wiki ( RD & AE ) | Sample of Release Note and User Guide - txt and wiki ( RD & AE ) | ||
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*[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]] | *[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]] | ||
*[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]] | *[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]] | ||
− |
Latest revision as of 02:07, 3 December 2021
Contents
EdgeSense Customizatoin Service
Flow and Owner
Checkpoint
1. Advantech will provide a software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.
( PM has to confirm the customer has bought enough WISE-Points for this customization service. )
2. Advantech will deliver after the customer has redeemed the WISE-Point balance.
( PM has to confirm the customer has redeemed WISE-Point then release to the customer. )
Delivery
1. Advantech will have a demonstrate for customer. Customer and Advantech will work together to confirm whether all functions meet the previously signed proposal.
2. Advantech will delivery all of software packages after customer redeem WISE-Point.
Release
- Version Control - Traceable,
- Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
- Package Naming Rule :
- Folder Naming Rule :
\[Customer-Name]_[eFlow-Number]_[Date]\
- Internal Storage :
\\eossfs\ESS-Release\EdgeSense\Customer-Service
- External Storage :
Dropbox: https://www.dropbox.com/home
Account: advantech.ess.rd@gmail.com
Projects
Item | Project Name | Customer | PM | AE | RD |
Status current / Total |
Init / Update Date | Business | eflow | Document | wiki link |
1 | Modbus Control at Edge Site | 同欣 | Kurt.Ou | Sammy.Hsu | Hank.Peng | RS 8 / 8 | 2017/12/01 | NRE x n | 8891 | C# Sample SW spec.docx | |
2 | Go-Service porting | 復盛 | Alan.Kao | Sammy.Hsu | Hank.Peng | NI 3 / 8 (x) | 2018/01/08 | VIP ( -->) | x | x | Fusheng-GoService-2018-01-08 |
3 | Debug-Board | 晨星 | Alan, Kurt | Sammy.Hus | - | NI 3 / 8 (x) | 2018/01/10 | VIP | x | x | Mstar-DebugBoard-2018-01-10 |
4 | ODBC Plugin | Mirai | Alan.Kao |
Jennifer7.lin |
Luke.Su | RS 8 / 8 | 2018/01/16 | NRE x n | x | x | |
5 | Rohm Tower Light Sensor DEMO KIT |
DTOS and AJP | Johnny.Hsiao | Joshua.Hua |
Hank.Peng | RS 8 / 8 |
2018/05/07 | PD / AJP | 9052 |
x |
|
6 | Sample plugin for PLCMgt | 杭州晶创 |
wang.yu王瑜 |
None | Eric.Liang | RS 8/8 |
2018/05/07 2018/05/09 |
POC | 9278 | Sample Plugin for DevMgt | |
7 | DDS-to-MQTT RMM3.3 | 新加坡政府/Gvotech |
Kurt.Ou | Yaqui.Kao | Eric.Liang | RS 8/8 | 2018/05/15 | POC | 9276 | DDS to MQTT RMM3.3 | |
8 | Alleantia Co-Creation Program |
|
Kurt.Ou |
Kalvin.Yang | Hank.Peng | RS 8/8 |
2018/07/27, 2018/8/20 2019/04/18 |
SRP | 9674 | ||
9 | Modbus TCP Slave | Hyudai | Brook.Lee | Ray.Liu |
Luke.Su | RS 8/8 |
2018/08/13 2018/08/20 |
NRE | 9707 | ||
10 | ODBC Service | 有量 |
Alan.Kao | Sammy | Luke.Su | RS 8/8 |
2018/09/25 2018/09/28 |
SRP | 9843 |
|
ODBC Service |
11 | WASCADA | 宏遠 | Alan.Kao | Sammy/Yaqui | Luke.Su | EF 5/8 |
2018/09/25 2018/09/28 |
SRP | User Requirment Spec.docx | | |
12 | Chamber | 同欣 | Alan.Kao |
Kyle.Tsai/ William.Chen |
|
ATE 2/8 | 2018/10/25 | VIP ? | |
Internal: \\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc |
|
13 |
Customize Event Message |
東正 | Kurt.Ou | Sammy | Luke.Su | TT 7/8 | 2018/10/20 |
WISEPoint
|
10295 |
\\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020 |
AlarmEvent |
14 | WA/SCADA | 宏遠 | Alan.Kao | Sammy, Kyle | Hank.Peng | -1 NI | 2018/10/23 | VIP ? | |
1. 30000 tags upload in 6 mins 2. batch config ? by node |
|
15 | Porteus Linux | CHT | Sam / Neo | Maurice.Kao | Terry.Lu | FE 3/8 | 2018/12/17 | VIP ? | |
|
|
16 | OPC-UA for demo | 工研院 | Sammy | Sammy | Luke, Hank | RS 8/8 | 2019/01/10 | POC | 10215 |
|
OPC-UA Service |
17 | Gantt chart for TLS | TED | Rison | Austin.Ciou | Allen.Kao | RS 8/8 | 2019/10/14 |
WISEPoint: 900 |
11269 | |
Gantt-chart-for-TLS |
18 | Gantt chart for TLS - v1.2 | TED | Rison | Austin.Ciou | Allen.Kao | RS 8/8 | 2019/12/05 | WISEPoint: 200 | |
1. Name of TLS, 2. Status - at Left block |
Gantt-chart-for-TLS |
19 | Gantt chart for TLS - v1.3 |
TED | Rison | Austin.Ciou | Allen.Kao | FE 3/8 | 2021/05/18 | ? | |
Export a Gantt chart data to CSV - Time/Color/Speed | |
Status: Customer Request (0.CR ) -> Function Requirment ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> SW Proposal / Business Contract ( 4.BC ) ->
eFlow ( 5. EF ) -> Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI)
e-Flow
Customization Software Service
Technique Consultant
EdgeSense Design-in Service and Price
wise-point redeem process
Service
Type | Description | Charge | Note |
Development |
* Customize Project * POC for Demo |
Yes |
Depend on Project's Man-Day |
Consulting |
* Technique Consulting * Provide Technique docuemtn and sample code * Help to verify issue |
Free ( 1~3 hours ) |
RD working hour 1~ 3 hrs is free |
Charge
Type | Price (USD) | Point | RD hrs | Man-day |
WISE-Point | 1,000 |
100 | 10 | 1 |
VIP | 20,000 | 2,000 | 200 | 20 |
Document
User / Functional Requirement and Evaluation Solution( PM / AE )
SW Specification and Proposal ( RD )
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
Sample of Release Announcement - doc and wiki ( RD )
Use Case ( PM / AE )