Difference between revisions of "Edge Customer Service"

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Line 1: Line 1:
= Edge Sense Customer Service   =
+
= EdgeSense Customizatoin Service   =
  
[[File:CustomerServiceFlow3.jpg|1000x480px|CustomerServiceFlow3.jpg]]
+
== Flow and Owner ==
  
= Release  =
+
[[File:CustomerServiceFlow3.jpg|1200x600px|CustomerServiceFlow3.jpg]]
 +
 
 +
== Checkpoint ==
 +
 
 +
<span style="font-size:larger;">1. Advantech will provide a&nbsp;software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.</span>
 +
 
 +
<span style="font-size:larger;">&nbsp; ( PM has to</span>&nbsp;<span style="font-size:larger;">confirm the customer has bought enough WISE-Points for this customization service. )</span>
 +
 
 +
<span style="font-size:larger;">2. Advantech will deliver after the customer has redeemed the WISE-Point balance.</span>
 +
 
 +
<span style="font-size:larger;">&nbsp; &nbsp;( PM has to</span>&nbsp;<span style="font-size:larger;">confirm the customer has redeemed WISE-Point&nbsp;then release to the customer. )</span>
 +
 
 +
== Delivery ==
 +
 
 +
<span style="font-size:larger;">1. Advantech will have a demonstrate for&nbsp;customer. Customer and Advantech will work together to confirm whether all functions&nbsp;meet the previously signed proposal.</span>
 +
 
 +
<span style="font-size:larger;">2. Advantech will delivery all of software packages after customer redeem WISE-Point.</span>
 +
 
 +
== Release&nbsp; ==
  
 
*Version Control - Traceable,&nbsp;
 
*Version Control - Traceable,&nbsp;
Line 31: Line 49:
 
*Internal Storage&nbsp;:
 
*Internal Storage&nbsp;:
  
   <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\EdgeSense\Customer-Service</span></span>
+
   <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\ESS-Release\EdgeSense\Customer-Service</span></span>
  
  
Line 50: Line 68:
 
| style="width: 71px;" | Customer
 
| style="width: 71px;" | Customer
 
| style="width: 73px;" | PM
 
| style="width: 73px;" | PM
| style="width: 59px;" | AE
+
| style="width: 123px;" | AE
| style="width: 38px;" | RD
+
| style="width: 75px;" | RD
| style="width: 84px;" |  
+
| style="width: 65px;" |  
 
Status&nbsp;
 
Status&nbsp;
  
 
current / Total
 
current / Total
  
| style="width: 94px;" | Init / Update Date
+
| style="width: 73px;" | Init / Update Date
 
| style="width: 70px;" | Business
 
| style="width: 70px;" | Business
 
| style="width: 49px;" | eflow
 
| style="width: 49px;" | eflow
Line 67: Line 85:
 
| style="width: 71px;" | 同欣
 
| style="width: 71px;" | 同欣
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
| style="width: 59px;" | Sammy.Hsu
+
| style="width: 123px;" | Sammy.Hsu
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
| style="width: 84px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
+
| style="width: 65px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
| style="width: 94px;" | 2017/12/01
+
| style="width: 73px;" | 2017/12/01
 
| style="width: 70px;" | NRE x n
 
| style="width: 70px;" | NRE x n
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.7885433&Form_Kind=BAS.FORM.137&Form_No=8891 8891]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.7885433&Form_Kind=BAS.FORM.137&Form_No=8891 8891]
Line 84: Line 102:
 
| style="width: 71px;" | 復盛
 
| style="width: 71px;" | 復盛
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
| style="width: 59px;" | Sammy.Hsu
+
| style="width: 123px;" | Sammy.Hsu
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
| style="width: 84px;" | &nbsp;<span style="background-color:#D3D3D3;">NI&nbsp; </span>3 / 8 (x)
+
| style="width: 65px;" | &nbsp;<span style="background-color:#D3D3D3;">NI&nbsp; </span>3 / 8 (x)
| style="width: 94px;" | 2018/01/08
+
| style="width: 73px;" | 2018/01/08
 
| style="width: 70px;" | VIP ( -->)
 
| style="width: 70px;" | VIP ( -->)
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 97: Line 115:
 
| style="width: 71px;" | 晨星
 
| style="width: 71px;" | 晨星
 
| style="width: 73px;" | Alan, Kurt
 
| style="width: 73px;" | Alan, Kurt
| style="width: 59px;" | Sammy.Hus
+
| style="width: 123px;" | Sammy.Hus
| style="width: 38px;" | &nbsp; -
+
| style="width: 75px;" | &nbsp; -
| style="width: 84px;" | &nbsp; <span style="background-color:#D3D3D3;">NI</span>&nbsp; 3 / 8 (x)
+
| style="width: 65px;" | &nbsp; <span style="background-color:#D3D3D3;">NI</span>&nbsp; 3 / 8 (x)
| style="width: 94px;" | 2018/01/10
+
| style="width: 73px;" | 2018/01/10
 
| style="width: 70px;" | VIP
 
| style="width: 70px;" | VIP
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 110: Line 128:
 
| style="width: 71px;" | Mirai
 
| style="width: 71px;" | Mirai
 
| style="width: 73px;" | Alan.Kao<br/>
 
| style="width: 73px;" | Alan.Kao<br/>
| style="width: 59px;" | Jennifer7.lin&nbsp;<br/>
+
| style="width: 123px;" | Jennifer7.lin&nbsp;<br/>
| style="width: 38px;" | Luke.Su&nbsp;
+
| style="width: 75px;" | Luke.Su&nbsp;
| style="width: 84px;" | &nbsp;&nbsp;'''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
+
| style="width: 65px;" | &nbsp;&nbsp;'''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
| style="width: 94px;" | 2018/01/16
+
| style="width: 73px;" | 2018/01/16
 
| style="width: 70px;" | NRE x n
 
| style="width: 70px;" | NRE x n
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 127: Line 145:
 
| style="width: 71px;" | DTOS and AJP
 
| style="width: 71px;" | DTOS and AJP
 
| style="width: 73px;" | Johnny.Hsiao
 
| style="width: 73px;" | Johnny.Hsiao
| style="width: 59px;" | Joshua.Hua<br/>
+
| style="width: 123px;" | Joshua.Hua<br/>
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
| style="width: 84px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8<br/>
+
| style="width: 65px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8<br/>
| style="width: 94px;" | 2018/05/07
+
| style="width: 73px;" | 2018/05/07
 
| style="width: 70px;" | PD / AJP
 
| style="width: 70px;" | PD / AJP
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052]
Line 146: Line 164:
 
| style="width: 71px;" | 杭州晶创<br/>
 
| style="width: 71px;" | 杭州晶创<br/>
 
| style="width: 73px;" | wang.yu王瑜<br/>
 
| style="width: 73px;" | wang.yu王瑜<br/>
| style="width: 59px;" | None
+
| style="width: 123px;" | None
| style="width: 38px;" | Eric.Liang
+
| style="width: 75px;" | Eric.Liang
| style="width: 84px;" | &nbsp;<span style="background-color:#00FF00;">RS</span> 8/8
+
| style="width: 65px;" | &nbsp;<span style="background-color:#00FF00;">RS</span> 8/8
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/05/07
 
2018/05/07
  
Line 167: Line 185:
 
| style="width: 71px;" | 新加坡政府/Gvotech<br/>
 
| style="width: 71px;" | 新加坡政府/Gvotech<br/>
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
| style="width: 59px;" | Yaqui.Kao
+
| style="width: 123px;" | Yaqui.Kao
| style="width: 38px;" | Eric.Liang
+
| style="width: 75px;" | Eric.Liang
| style="width: 84px;" | <span style="background-color:#00FF00;">RS</span>&nbsp;8/8
+
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span>&nbsp;8/8
| style="width: 94px;" | 2018/05/15
+
| style="width: 73px;" | 2018/05/15
 
| style="width: 70px;" | POC
 
| style="width: 70px;" | POC
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276]
Line 184: Line 202:
 
| style="width: 71px;" | <br/>
 
| style="width: 71px;" | <br/>
 
| style="width: 73px;" | Kurt.Ou<br/>
 
| style="width: 73px;" | Kurt.Ou<br/>
| style="width: 59px;" | Kalvin.Yang
+
| style="width: 123px;" | Kalvin.Yang
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
| style="width: 84px;" | '''<span style="background-color:#00FFFF;">IQC</span>&nbsp;6'''/8<br/>
+
| style="width: 65px;" | '''<span style="background-color:#00FF00;">RS</span>&nbsp;8'''/8<br/>
| style="width: 94px;" | 2018/07/27, 2018/8/20
+
| style="width: 73px;" |  
 +
2018/07/27, 2018/8/20
 +
 
 +
2019/04/18
 +
 
 
| style="width: 70px;" | SRP
 
| style="width: 70px;" | SRP
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674]
Line 205: Line 227:
 
| style="width: 71px;" | Hyudai
 
| style="width: 71px;" | Hyudai
 
| style="width: 73px;" | Brook.Lee
 
| style="width: 73px;" | Brook.Lee
| style="width: 59px;" | Ray.Liu<br/>
+
| style="width: 123px;" | Ray.Liu<br/>
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
| style="width: 84px;" | '''&nbsp;'''<span style="background-color:#00FF00;">RS</span>&nbsp;8/8<br/>
+
| style="width: 65px;" | '''&nbsp;'''<span style="background-color:#00FF00;">RS</span>&nbsp;8/8<br/>
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/08/13 2018/08/20
 
2018/08/13 2018/08/20
  
Line 228: Line 250:
 
| style="width: 71px;" | 有量<br/>
 
| style="width: 71px;" | 有量<br/>
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
| style="width: 59px;" | Sammy
+
| style="width: 123px;" | Sammy
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
| style="width: 84px;" | <span style="background-color:#00FF00;">RS</span> 8/8
+
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/09/25
 
2018/09/25
  
Line 251: Line 273:
 
| style="width: 71px;" | 宏遠
 
| style="width: 71px;" | 宏遠
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
| style="width: 59px;" | Sammy/Yaqui
+
| style="width: 123px;" | Sammy/Yaqui
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
| style="width: 84px;" | <span style="background-color:#FFFF00;">EF </span>5/8
+
| style="width: 65px;" | <span style="background-color:#FFFF00;">EF </span>5/8
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/09/25
 
2018/09/25
  
Line 270: Line 292:
 
| style="width: 71px;" | 同欣
 
| style="width: 71px;" | 同欣
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
| style="width: 59px;" | Kyle.Tsai/William.Chen
+
| style="width: 123px;" |  
| style="width: 38px;" | <br/>
+
Kyle.Tsai/
| style="width: 84px;" | <span style="background-color:#FFFF00;">2.ATE</span>&nbsp;2/8
+
 
| style="width: 94px;" | 2018/10/25
+
William.Chen
 +
 
 +
| style="width: 75px;" | <br/>
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">ATE</span>&nbsp;2/8
 +
| style="width: 73px;" | 2018/10/25
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 49px;" | <br/>
 
| style="width: 49px;" | <br/>
Line 295: Line 321:
 
| style="width: 71px;" | 東正
 
| style="width: 71px;" | 東正
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
| style="width: 59px;" | Sammy
+
| style="width: 123px;" | Sammy
| style="width: 38px;" | <br/>
+
| style="width: 75px;" | Luke.Su
| style="width: 84px;" | <span style="background-color:#FFFF00;">3.FE</span>&nbsp;3/8
+
| style="width: 65px;" | <span style="background-color:#00FFFF;">TT</span>&nbsp;7/8
| style="width: 94px;" | 2018/10/20
+
| style="width: 73px;" | 2018/10/20
| style="width: 70px;" | POC?
+
| style="width: 70px;" |  
| style="width: 49px;" | <br/>
+
WISEPoint
 +
 
 +
:600
 +
 
 +
| style="width: 49px;" |  
 +
[http://eflow.advantech.com.tw/eFlow/Approve/Popup/Main.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9998&CALLER_ID=BAS.EMP.000023238&EMP_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.9053310&Continue_Approve=N&VIEW_PHASE_ID=VIEW&LOGON_REGION=zh-TW&CALL_PHASE_ID=APPROVE&CATALOG=1003&PAGEVER=1.0 9998]
 +
 
 +
10295
 +
 
 
| style="width: 230px;" | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020<br/>
 
| style="width: 230px;" | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020<br/>
 
| style="width: 227px;" | [[AlarmEvent|AlarmEvent]]
 
| style="width: 227px;" | [[AlarmEvent|AlarmEvent]]
Line 308: Line 342:
 
| style="width: 71px;" | 宏遠
 
| style="width: 71px;" | 宏遠
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
| style="width: 59px;" | Sammy, Kyle
+
| style="width: 123px;" | Sammy, Kyle
| style="width: 38px;" | <br/>
+
| style="width: 75px;" | Hank.Peng
| style="width: 84px;" | 3.ATE 3/8
+
| style="width: 65px;" | <span style="background-color: rgb(211, 211, 211);">-1 NI</span>
| style="width: 94px;" | 2018/10/23
+
| style="width: 73px;" | 2018/10/23
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 49px;" | <br/>
 
| style="width: 49px;" | <br/>
Line 319: Line 353:
 
2. batch config&nbsp;? by node
 
2. batch config&nbsp;? by node
  
 +
| style="width: 227px;" | <br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 15
 +
| style="width: 119px;" | Porteus Linux
 +
| style="width: 71px;" | CHT
 +
| style="width: 73px;" | Sam / Neo
 +
| style="width: 123px;" | Maurice.Kao
 +
| style="width: 75px;" | Terry.Lu
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">FE&nbsp;</span>&nbsp; &nbsp;3/8
 +
| style="width: 73px;" | 2018/12/17
 +
| style="width: 70px;" | VIP&nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | <br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 16
 +
| style="width: 119px;" | OPC-UA for demo
 +
| style="width: 71px;" | 工研院
 +
| style="width: 73px;" | Sammy
 +
| style="width: 123px;" | Sammy
 +
| style="width: 75px;" | Luke, Hank
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8&nbsp;
 +
| style="width: 73px;" | 2019/01/10
 +
| style="width: 70px;" | POC
 +
| style="width: 49px;" | 10215&nbsp;&nbsp;&nbsp;&nbsp;<br/>
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | [[OPC-UA_Service|OPC-UA Service]]
 +
|-
 +
| style="width: 47px; text-align: center;" | 17
 +
| style="width: 119px;" | Gantt chart for TLS
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8&nbsp;
 +
| style="width: 73px;" | 2019/10/14
 +
| style="width: 70px;" |
 +
WISEPoint:
 +
 +
900
 +
 +
| style="width: 49px;" | 11269
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 18
 +
| style="width: 119px;" | Gantt chart for TLS - v1.2
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8
 +
| style="width: 73px;" | 2019/12/05
 +
| style="width: 70px;" | WISEPoint: 200
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" |
 +
1. Name of TLS, 2. Status - at&nbsp;Left block
 +
 +
| style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 19
 +
| style="width: 119px;" | Gantt chart for TLS - v1.3<br/>
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison&nbsp;
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">FE</span> 3/8
 +
| style="width: 73px;" | 2021/05/18
 +
| style="width: 70px;" | &nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" | Export a Gantt chart data to CSV - Time/Color/Speed
 
| style="width: 227px;" | <br/>
 
| style="width: 227px;" | <br/>
 
|}
 
|}
Line 324: Line 429:
  
  
'''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function&nbsp;Requirment&nbsp; ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique&nbsp;Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation (&nbsp;'''<span style="background-color:#FFFF00;">3.FE</span> ''')&nbsp;-> Business Contract&nbsp;( '''<span style="background-color:#FFFF00;">4.BC</span>''' ) -> eFlow ( '''<span style="background-color:#FFFF00;">5. EF</span>''' ) ->
+
'''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function&nbsp;Requirment&nbsp; ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique&nbsp;Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation (&nbsp;'''<span style="background-color:#FFFF00;">3.FE</span> ''')&nbsp;-> SW Proposal / Business Contract&nbsp;( '''<span style="background-color:#FFFF00;">4.BC</span>''' ) ->
  
SW Specification /&nbsp;Implement / pre-apha release / QA Cycle ('''<span style="background-color:#00FFFF;">6. IQC</span>''') -> Technique Transfer ( '''<span style="background-color:#00FFFF;">7. TT</span>''' ) -> Release & Service ( '''<span style="background-color:#00FF00;">8. RS</span>''' ).&nbsp;Not Init (<span style="background-color:#D3D3D3;">-1. NI )</span>
+
eFlow ( '''<span style="background-color:#00FFFF;">5. EF</span>''' ) ->&nbsp;Implement / pre-apha release / QA Cycle ('''<span style="background-color:#00FFFF;">6. IQC</span>''') -> Technique Transfer ( '''<span style="background-color:#00FFFF;">7. TT</span>''' ) -> Release & Service ( '''<span style="background-color:#00FF00;">8. RS</span>''' ).&nbsp;Not Init (<span style="background-color:#D3D3D3;">-1. NI)</span>
  
 
<span style="font-size:x-large;">[https://drive.google.com/drive/folders/1yhH17k3Z5H9AniXa7zr2QGKJmRpWAARG?usp=sharing Detail of EdgeSense Service&nbsp;]</span>
 
<span style="font-size:x-large;">[https://drive.google.com/drive/folders/1yhH17k3Z5H9AniXa7zr2QGKJmRpWAARG?usp=sharing Detail of EdgeSense Service&nbsp;]</span>
Line 332: Line 437:
 
= e-Flow =
 
= e-Flow =
  
== Application Developing ==
+
== Customization Software Service ==
  
[[File:EdgeSense e-Flow2.jpg|900x600px|EdgeSense e-Flow.jpg]]
+
[[File:EdgeSenseCustomizationServiceEflow-1.jpg|800x500px|eFlow-1]] [[File:EdgeSense e-Flow2.jpg|800x500px|EdgeSense e-Flow.jpg]]
  
 
== Technique Consultant ==
 
== Technique Consultant ==
Line 340: Line 445:
 
[[File:Edgesense technique consultant.jpg|900x600px|Edgesense technique consultant.jpg]]
 
[[File:Edgesense technique consultant.jpg|900x600px|Edgesense technique consultant.jpg]]
  
= EdgeSense Service and Charge =
+
= EdgeSense Design-in Service and Price =
 +
 
 +
== wise-point redeem process ==
 +
 
 +
[[File:Flow of Customer Service with WISE-Point.jpg|800x400px|Flow of Customer Service with WISE-Point.jpg]]
  
 
== Service ==
 
== Service ==
  
{| border="1" cellspacing="1" cellpadding="1" style="width:500px;"
+
{| border="1" cellspacing="1" cellpadding="1" style="width: 787px;"
 
|-
 
|-
 
| <span style="font-size:large;">Type</span>
 
| <span style="font-size:large;">Type</span>
| style="width: 225px;" | <span style="font-size:large;">Description</span>
+
| style="width: 259px;" | <span style="font-size:large;">Description</span>
| style="width: 58px;" | <span style="font-size:large;">Charge</span>
+
| style="width: 142px;" | <span style="font-size:large;">Charge</span>
| style="width: 96px;" | <span style="font-size:large;">Note</span>
+
| style="width: 252px;" | <span style="font-size:large;">Note</span>
 
|-
 
|-
 
| <span style="font-size:large;">Development</span>
 
| <span style="font-size:large;">Development</span>
| style="width: 225px;" |  
+
| style="width: 259px;" |  
 
<span style="font-size:large;">* Customize Project</span>
 
<span style="font-size:large;">* Customize Project</span>
  
 
<span style="font-size:large;">* POC for Demo</span>
 
<span style="font-size:large;">* POC for Demo</span>
  
| style="width: 58px;" | <span style="font-size:large;">Yes&nbsp;</span>
+
| style="width: 142px;" | <span style="font-size:large;">Yes&nbsp;</span>
| style="width: 96px;" |  
+
| style="width: 252px;" |  
 
<span style="font-size:large;">Depend on Project's Man-Day</span>
 
<span style="font-size:large;">Depend on Project's Man-Day</span>
  
 
|-
 
|-
 
| <span style="font-size:large;">Consulting</span>
 
| <span style="font-size:large;">Consulting</span>
| style="width: 225px;" |  
+
| style="width: 259px;" |  
 
<span style="font-size:large;">* Technique Consulting</span>
 
<span style="font-size:large;">* Technique Consulting</span>
  
Line 370: Line 479:
 
<span style="font-size:large;">* Help to verify issue</span>
 
<span style="font-size:large;">* Help to verify issue</span>
  
| style="width: 58px;" |  
+
| style="width: 142px;" |  
 
<span style="font-size:large;">Free</span>
 
<span style="font-size:large;">Free</span>
  
 
<span style="font-size:large;">( 1~3 hours )</span>
 
<span style="font-size:large;">( 1~3 hours )</span>
  
| style="width: 96px;" |  
+
| style="width: 252px;" |  
RD working hour&nbsp;
+
<span style="font-size:large;">RD working hour&nbsp;</span>
  
1~ 3 hrs is free
+
<span style="font-size:large;">1~ 3 hrs is free</span>
  
 
|}
 
|}
Line 404: Line 513:
 
| <span style="font-size:x-large;">20</span>
 
| <span style="font-size:x-large;">20</span>
 
|}
 
|}
 +
 +
 +
 +
[http://wise-paas.advantech.com/zh-tw/marketplace/detailinfo/7 <span style="font-size:x-large;">Marketplace</span>]
  
 
= Document =
 
= Document =
Line 410: Line 523:
  
 
*[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]]
 
*[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]]
*[[Media:CSharpSampleforEISServiceSDK_TongHsing_URS_V1.0.docx|Sample]]
+
*[[Media:(ProjectNam)_(Customer)_URS_(Ver) _Sample.docx|Sample]]
  
SW Specification and Schedule - google drive excel ( RD )
+
SW Specification and Proposal ( RD )
  
*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.0.docx|Template]]
+
*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2.docxx|Template]]
*[[Media:EdgeSense-xxx_Alarm_Event_SW_Proposal_V1.x.docx|Sample]]
+
*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2-Sample_.docx|Sample]]
  
 
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
 
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
Line 431: Line 544:
 
*[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]]
 
*[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]]
 
*[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]]
 
*[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]]
[[Category:Editor]]
 

Latest revision as of 03:07, 3 December 2021

EdgeSense Customizatoin Service  

Flow and Owner

CustomerServiceFlow3.jpg

Checkpoint

1. Advantech will provide a software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.

  ( PM has to confirm the customer has bought enough WISE-Points for this customization service. )

2. Advantech will deliver after the customer has redeemed the WISE-Point balance.

   ( PM has to confirm the customer has redeemed WISE-Point then release to the customer. )

Delivery

1. Advantech will have a demonstrate for customer. Customer and Advantech will work together to confirm whether all functions meet the previously signed proposal.

2. Advantech will delivery all of software packages after customer redeem WISE-Point.

Release 

  • Version Control - Traceable, 
  • Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
  • Package Naming Rule :
Package naming rule 01.png
   







  • Folder Naming Rule :
  \[Customer-Name]_[eFlow-Number]_[Date]\


  • Internal Storage :
  \\eossfs\ESS-Release\EdgeSense\Customer-Service


  • External Storage :
  
  Dropbox: https://www.dropbox.com/home
  Account: advantech.ess.rd@gmail.com

Projects 

Item Project Name Customer PM AE RD

Status 

current / Total

Init / Update Date Business eflow Document wiki link
1 Modbus Control at Edge Site 同欣 Kurt.Ou Sammy.Hsu Hank.Peng   RS  8 / 8 2017/12/01 NRE x n 8891 C# Sample SW spec.docx

同欣_Modbus_Service-2017-12-x

Source Code

2 Go-Service porting 復盛 Alan.Kao Sammy.Hsu Hank.Peng  NI  3 / 8 (x) 2018/01/08 VIP ( -->) x x Fusheng-GoService-2018-01-08
3 Debug-Board  晨星 Alan, Kurt Sammy.Hus   -   NI  3 / 8 (x) 2018/01/10 VIP x x Mstar-DebugBoard-2018-01-10
4 ODBC Plugin Mirai Alan.Kao
Jennifer7.lin 
Luke.Su    RS  8 / 8 2018/01/16 NRE x n x x

Mirai-ODBC_Plugin-2018-01-16

Source Code

5 Rohm Tower Light  Sensor DEMO KIT
DTOS and AJP Johnny.Hsiao Joshua.Hua
Hank.Peng   RS  8 / 8
2018/05/07 PD / AJP 9052

x

Rohm-ESP_Plugin-2018-03-21 EnOcean Link Solution

Source Code

6 Sample plugin for PLCMgt 杭州晶创
wang.yu王瑜
None Eric.Liang  RS 8/8

2018/05/07

2018/05/09

POC  9278

User Requirment Spec.docx

SW Spec.docx

Sample Plugin for DevMgt
7 DDS-to-MQTT RMM3.3 新加坡政府/Gvotech
Kurt.Ou Yaqui.Kao Eric.Liang RS 8/8 2018/05/15 POC 9276

User Requirment Spec.docx

SW Spec.docx

DDS to MQTT RMM3.3
8 Alleantia Co-Creation Program

Kurt.Ou
Kalvin.Yang Hank.Peng RS 8/8

2018/07/27, 2018/8/20

2019/04/18

SRP 9674

User Requirment Spec.docx

SW Spec.docx

Alleantia Co-Creation Program

Source Code

9 Modbus TCP Slave Hyudai Brook.Lee Ray.Liu
Luke.Su  RS 8/8

2018/08/13 2018/08/20

NRE 9707

User Requirment Spec.docx

SW Spec.docx

Modbus TCP Slave for POC

Source Code

10 ODBC Service 有量
Alan.Kao Sammy Luke.Su RS 8/8

2018/09/25

2018/09/28

SRP 9843

User Requirment Spec.docx

SW Spec.docx


ODBC Service
11 WASCADA 宏遠 Alan.Kao Sammy/Yaqui Luke.Su EF 5/8

2018/09/25

2018/09/28

SRP

9844

User Requirment Spec.docx
12 Chamber 同欣 Alan.Kao

Kyle.Tsai/

William.Chen


ATE 2/8 2018/10/25 VIP ?

Internal:

\\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc



13

Customize Event

Message

東正 Kurt.Ou Sammy Luke.Su TT 7/8 2018/10/20

WISEPoint

600

9998

10295

\\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020
AlarmEvent
14 WA/SCADA 宏遠 Alan.Kao Sammy, Kyle Hank.Peng -1 NI 2018/10/23 VIP ?

1. 30000 tags upload in 6 mins

2. batch config ? by node


15 Porteus Linux CHT Sam / Neo Maurice.Kao Terry.Lu FE    3/8 2018/12/17 VIP ?


16 OPC-UA for demo 工研院 Sammy Sammy Luke, Hank RS 8/8  2019/01/10 POC 10215    

OPC-UA Service
17 Gantt chart for TLS TED Rison Austin.Ciou Allen.Kao RS 8/8  2019/10/14

WISEPoint:

900

11269
Gantt-chart-for-TLS
18 Gantt chart for TLS - v1.2 TED Rison Austin.Ciou Allen.Kao RS 8/8 2019/12/05 WISEPoint: 200

1. Name of TLS, 2. Status - at Left block

Gantt-chart-for-TLS
19 Gantt chart for TLS - v1.3
TED Rison  Austin.Ciou Allen.Kao FE 3/8 2021/05/18  ?
Export a Gantt chart data to CSV - Time/Color/Speed


Status: Customer Request (0.CR ) -> Function Requirment  ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> SW Proposal / Business Contract ( 4.BC ) ->

eFlow ( 5. EF ) -> Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI)

Detail of EdgeSense Service 

e-Flow

Customization Software Service

eFlow-1 EdgeSense e-Flow.jpg

Technique Consultant

Edgesense technique consultant.jpg

EdgeSense Design-in Service and Price

wise-point redeem process

Flow of Customer Service with WISE-Point.jpg

Service

Type Description Charge Note
Development

* Customize Project

* POC for Demo

Yes 

Depend on Project's Man-Day

Consulting

* Technique Consulting

* Provide Technique docuemtn and sample code

* Help to verify issue

Free

( 1~3 hours )

RD working hour 

1~ 3 hrs is free

Charge

Type Price (USD) Point RD hrs Man-day
WISE-Point 1,000
100 10 1
VIP 20,000  2,000 200 20


Marketplace

Document

User / Functional Requirement and Evaluation Solution( PM / AE )

SW Specification and Proposal ( RD )

Sample of Release Note and User Guide - txt and wiki ( RD & AE )

Sample of Release Announcement - doc and wiki ( RD )

Use Case ( PM / AE )