Difference between revisions of "Edge Customer Service"

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Line 1: Line 1:
−
= Edge Sense Customer Service   =
+
= EdgeSense Customizatoin Service   =
 +
 
 +
== Flow and Owner ==
  
 
[[File:CustomerServiceFlow3.jpg|1200x600px|CustomerServiceFlow3.jpg]]
 
[[File:CustomerServiceFlow3.jpg|1200x600px|CustomerServiceFlow3.jpg]]
  
−
== '''WISE-Point checkpoint''' ==
+
== Checkpoint ==
 +
 
 +
<span style="font-size:larger;">1. Advantech will provide a&nbsp;software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.</span>
 +
 
 +
<span style="font-size:larger;">&nbsp; ( PM has to</span>&nbsp;<span style="font-size:larger;">confirm the customer has bought enough WISE-Points for this customization service. )</span>
  
−
<span style="font-size:larger;">1. Software PM helps confirm that customer has bought enough WISE-Points for this customization service.</span>
+
<span style="font-size:larger;">2. Advantech will deliver after the customer has redeemed the WISE-Point balance.</span>
  
−
<span style="font-size:larger;">2. Software PM helps confirm customer has redeem WISE-Points for this customization service.</span>
+
<span style="font-size:larger;">&nbsp; &nbsp;( PM has to</span>&nbsp;<span style="font-size:larger;">confirm the customer has redeemed WISE-Point&nbsp;then release to the customer. )</span>
  
−
= Release&nbsp; =
+
== Delivery ==
 +
 
 +
<span style="font-size:larger;">1. Advantech will have a demonstrate for&nbsp;customer. Customer and Advantech will work together to confirm whether all functions&nbsp;meet the previously signed proposal.</span>
 +
 
 +
<span style="font-size:larger;">2. Advantech will delivery all of software packages after customer redeem WISE-Point.</span>
 +
 
 +
== Release&nbsp; ==
  
 
*Version Control - Traceable,&nbsp;
 
*Version Control - Traceable,&nbsp;
Line 37: Line 49:
 
*Internal Storage&nbsp;:
 
*Internal Storage&nbsp;:
  
−
   <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\EdgeSense\Customer-Service</span></span>
+
   <span style="font-size:larger;"><span style="color:#111111;">\\eossfs\ESS-Release\EdgeSense\Customer-Service</span></span>
  
  
Line 56: Line 68:
 
| style="width: 71px;" | Customer
 
| style="width: 71px;" | Customer
 
| style="width: 73px;" | PM
 
| style="width: 73px;" | PM
−
| style="width: 59px;" | AE
+
| style="width: 123px;" | AE
−
| style="width: 38px;" | RD
+
| style="width: 75px;" | RD
−
| style="width: 84px;" |  
+
| style="width: 65px;" |  
 
Status&nbsp;
 
Status&nbsp;
  
 
current / Total
 
current / Total
  
−
| style="width: 94px;" | Init / Update Date
+
| style="width: 73px;" | Init / Update Date
 
| style="width: 70px;" | Business
 
| style="width: 70px;" | Business
 
| style="width: 49px;" | eflow
 
| style="width: 49px;" | eflow
Line 73: Line 85:
 
| style="width: 71px;" | 同欣
 
| style="width: 71px;" | 同欣
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
−
| style="width: 59px;" | Sammy.Hsu
+
| style="width: 123px;" | Sammy.Hsu
−
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
+
| style="width: 65px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
−
| style="width: 94px;" | 2017/12/01
+
| style="width: 73px;" | 2017/12/01
 
| style="width: 70px;" | NRE x n
 
| style="width: 70px;" | NRE x n
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.7885433&Form_Kind=BAS.FORM.137&Form_No=8891 8891]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.7885433&Form_Kind=BAS.FORM.137&Form_No=8891 8891]
Line 90: Line 102:
 
| style="width: 71px;" | 復盛
 
| style="width: 71px;" | 復盛
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Sammy.Hsu
+
| style="width: 123px;" | Sammy.Hsu
−
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | &nbsp;<span style="background-color:#D3D3D3;">NI&nbsp; </span>3 / 8 (x)
+
| style="width: 65px;" | &nbsp;<span style="background-color:#D3D3D3;">NI&nbsp; </span>3 / 8 (x)
−
| style="width: 94px;" | 2018/01/08
+
| style="width: 73px;" | 2018/01/08
 
| style="width: 70px;" | VIP ( -->)
 
| style="width: 70px;" | VIP ( -->)
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 103: Line 115:
 
| style="width: 71px;" | 晨星
 
| style="width: 71px;" | 晨星
 
| style="width: 73px;" | Alan, Kurt
 
| style="width: 73px;" | Alan, Kurt
−
| style="width: 59px;" | Sammy.Hus
+
| style="width: 123px;" | Sammy.Hus
−
| style="width: 38px;" | &nbsp; -
+
| style="width: 75px;" | &nbsp; -
−
| style="width: 84px;" | &nbsp; <span style="background-color:#D3D3D3;">NI</span>&nbsp; 3 / 8 (x)
+
| style="width: 65px;" | &nbsp; <span style="background-color:#D3D3D3;">NI</span>&nbsp; 3 / 8 (x)
−
| style="width: 94px;" | 2018/01/10
+
| style="width: 73px;" | 2018/01/10
 
| style="width: 70px;" | VIP
 
| style="width: 70px;" | VIP
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 116: Line 128:
 
| style="width: 71px;" | Mirai
 
| style="width: 71px;" | Mirai
 
| style="width: 73px;" | Alan.Kao<br/>
 
| style="width: 73px;" | Alan.Kao<br/>
−
| style="width: 59px;" | Jennifer7.lin&nbsp;<br/>
+
| style="width: 123px;" | Jennifer7.lin&nbsp;<br/>
−
| style="width: 38px;" | Luke.Su&nbsp;
+
| style="width: 75px;" | Luke.Su&nbsp;
−
| style="width: 84px;" | &nbsp;&nbsp;'''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
+
| style="width: 65px;" | &nbsp;&nbsp;'''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8
−
| style="width: 94px;" | 2018/01/16
+
| style="width: 73px;" | 2018/01/16
 
| style="width: 70px;" | NRE x n
 
| style="width: 70px;" | NRE x n
 
| style="width: 49px;" | x
 
| style="width: 49px;" | x
Line 133: Line 145:
 
| style="width: 71px;" | DTOS and AJP
 
| style="width: 71px;" | DTOS and AJP
 
| style="width: 73px;" | Johnny.Hsiao
 
| style="width: 73px;" | Johnny.Hsiao
−
| style="width: 59px;" | Joshua.Hua<br/>
+
| style="width: 123px;" | Joshua.Hua<br/>
−
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8<br/>
+
| style="width: 65px;" | &nbsp; '''<span style="background-color:#00FF00;">RS</span>'''&nbsp; 8 / 8<br/>
−
| style="width: 94px;" | 2018/05/07
+
| style="width: 73px;" | 2018/05/07
 
| style="width: 70px;" | PD / AJP
 
| style="width: 70px;" | PD / AJP
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8170785&Form_Kind=BAS.FORM.137&Form_No=9052 9052]
Line 152: Line 164:
 
| style="width: 71px;" | 杭州晶创<br/>
 
| style="width: 71px;" | 杭州晶创<br/>
 
| style="width: 73px;" | wang.yu王瑜<br/>
 
| style="width: 73px;" | wang.yu王瑜<br/>
−
| style="width: 59px;" | None
+
| style="width: 123px;" | None
−
| style="width: 38px;" | Eric.Liang
+
| style="width: 75px;" | Eric.Liang
−
| style="width: 84px;" | &nbsp;<span style="background-color:#00FF00;">RS</span> 8/8
+
| style="width: 65px;" | &nbsp;<span style="background-color:#00FF00;">RS</span> 8/8
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/05/07
 
2018/05/07
  
Line 173: Line 185:
 
| style="width: 71px;" | 新加坡政府/Gvotech<br/>
 
| style="width: 71px;" | 新加坡政府/Gvotech<br/>
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
−
| style="width: 59px;" | Yaqui.Kao
+
| style="width: 123px;" | Yaqui.Kao
−
| style="width: 38px;" | Eric.Liang
+
| style="width: 75px;" | Eric.Liang
−
| style="width: 84px;" | <span style="background-color:#00FF00;">RS</span>&nbsp;8/8
+
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span>&nbsp;8/8
−
| style="width: 94px;" | 2018/05/15
+
| style="width: 73px;" | 2018/05/15
 
| style="width: 70px;" | POC
 
| style="width: 70px;" | POC
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/module/mailroute.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9276&FORM_APPROVE_ID=&LOGON_ID=BAS.EMP.000023238&MAIL_TYPE=COMPLETE&Emp_ID=BAS.EMP.000023238&Logon_Region=zh-TW&COMPANY_ID=BQY 9276]
Line 190: Line 202:
 
| style="width: 71px;" | <br/>
 
| style="width: 71px;" | <br/>
 
| style="width: 73px;" | Kurt.Ou<br/>
 
| style="width: 73px;" | Kurt.Ou<br/>
−
| style="width: 59px;" | Kalvin.Yang
+
| style="width: 123px;" | Kalvin.Yang
−
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | '''<span style="background-color:#00FFFF;">IQC</span>&nbsp;6'''/8<br/>
+
| style="width: 65px;" | '''<span style="background-color:#00FF00;">RS</span>&nbsp;8'''/8<br/>
−
| style="width: 94px;" | 2018/07/27, 2018/8/20
+
| style="width: 73px;" |  
 +
2018/07/27, 2018/8/20
 +
 
 +
2019/04/18
 +
 
 
| style="width: 70px;" | SRP
 
| style="width: 70px;" | SRP
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674]
 
| style="width: 49px;" | [http://eflow.advantech.com.tw/eFlow/Trace/Popup/Approve/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8650116&Form_Kind=BAS.FORM.137&Form_No=9674 9674]
Line 211: Line 227:
 
| style="width: 71px;" | Hyudai
 
| style="width: 71px;" | Hyudai
 
| style="width: 73px;" | Brook.Lee
 
| style="width: 73px;" | Brook.Lee
−
| style="width: 59px;" | Ray.Liu<br/>
+
| style="width: 123px;" | Ray.Liu<br/>
−
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
−
| style="width: 84px;" | '''&nbsp;'''<span style="background-color:#00FF00;">RS</span>&nbsp;8/8<br/>
+
| style="width: 65px;" | '''&nbsp;'''<span style="background-color:#00FF00;">RS</span>&nbsp;8/8<br/>
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/08/13 2018/08/20
 
2018/08/13 2018/08/20
  
Line 234: Line 250:
 
| style="width: 71px;" | 有量<br/>
 
| style="width: 71px;" | 有量<br/>
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Sammy
+
| style="width: 123px;" | Sammy
−
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
−
| style="width: 84px;" | <span style="background-color:#00FF00;">RS</span> 8/8
+
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/09/25
 
2018/09/25
  
Line 257: Line 273:
 
| style="width: 71px;" | 宏遠
 
| style="width: 71px;" | 宏遠
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Sammy/Yaqui
+
| style="width: 123px;" | Sammy/Yaqui
−
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
−
| style="width: 84px;" | <span style="background-color:#FFFF00;">EF </span>5/8
+
| style="width: 65px;" | <span style="background-color:#FFFF00;">EF </span>5/8
−
| style="width: 94px;" |  
+
| style="width: 73px;" |  
 
2018/09/25
 
2018/09/25
  
Line 276: Line 292:
 
| style="width: 71px;" | 同欣
 
| style="width: 71px;" | 同欣
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Kyle.Tsai/William.Chen
+
| style="width: 123px;" |  
−
| style="width: 38px;" | <br/>
+
Kyle.Tsai/
−
| style="width: 84px;" | <span style="background-color:#FFFF00;">2.ATE</span>&nbsp;2/8
+
 
−
| style="width: 94px;" | 2018/10/25
+
William.Chen
 +
 
 +
| style="width: 75px;" | <br/>
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">ATE</span>&nbsp;2/8
 +
| style="width: 73px;" | 2018/10/25
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 49px;" | <br/>
 
| style="width: 49px;" | <br/>
Line 301: Line 321:
 
| style="width: 71px;" | 東正
 
| style="width: 71px;" | 東正
 
| style="width: 73px;" | Kurt.Ou
 
| style="width: 73px;" | Kurt.Ou
−
| style="width: 59px;" | Sammy
+
| style="width: 123px;" | Sammy
−
| style="width: 38px;" | Luke.Su
+
| style="width: 75px;" | Luke.Su
−
| style="width: 84px;" | <span style="background-color:#00FFFF;">7.TT</span>&nbsp;7/8
+
| style="width: 65px;" | <span style="background-color:#00FFFF;">TT</span>&nbsp;7/8
−
| style="width: 94px;" | 2018/10/20
+
| style="width: 73px;" | 2018/10/20
−
| style="width: 70px;" | POC?
+
| style="width: 70px;" |  
 +
WISEPoint
 +
 
 +
:600
 +
 
 
| style="width: 49px;" |  
 
| style="width: 49px;" |  
 
[http://eflow.advantech.com.tw/eFlow/Approve/Popup/Main.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9998&CALLER_ID=BAS.EMP.000023238&EMP_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.9053310&Continue_Approve=N&VIEW_PHASE_ID=VIEW&LOGON_REGION=zh-TW&CALL_PHASE_ID=APPROVE&CATALOG=1003&PAGEVER=1.0 9998]
 
[http://eflow.advantech.com.tw/eFlow/Approve/Popup/Main.aspx?FORM_KIND=BAS.FORM.137&FORM_NO=9998&CALLER_ID=BAS.EMP.000023238&EMP_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.9053310&Continue_Approve=N&VIEW_PHASE_ID=VIEW&LOGON_REGION=zh-TW&CALL_PHASE_ID=APPROVE&CATALOG=1003&PAGEVER=1.0 9998]
  
−
[http://eflow.advantech.com.tw/eFlow/Approve/Popup/Main.aspx?CALLER_ID=BAS.EMP.000023238&FORM_APPROVER_ID=BAS.FMAP.8975404&Form_Kind=BAS.FORM.137&Form_No=10001&GetNewSource=Y&Direction=CURRENT&QueryFormKind=&QueryApplicant=&ApplicantDept=&ApplyDateFrom=1980/01/01&ApplyDateTo=2018/11/27&AGENT_FLAG=1&QueryFormNo=&IfLastRecord=True 1001]
+
10295
  
 
| style="width: 230px;" | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020<br/>
 
| style="width: 230px;" | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020<br/>
Line 318: Line 342:
 
| style="width: 71px;" | 宏遠
 
| style="width: 71px;" | 宏遠
 
| style="width: 73px;" | Alan.Kao
 
| style="width: 73px;" | Alan.Kao
−
| style="width: 59px;" | Sammy, Kyle
+
| style="width: 123px;" | Sammy, Kyle
−
| style="width: 38px;" | Hank.Peng
+
| style="width: 75px;" | Hank.Peng
−
| style="width: 84px;" | <span style="background-color: rgb(211, 211, 211);">-1 NI</span>
+
| style="width: 65px;" | <span style="background-color: rgb(211, 211, 211);">-1 NI</span>
−
| style="width: 94px;" | 2018/10/23
+
| style="width: 73px;" | 2018/10/23
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 49px;" | <br/>
 
| style="width: 49px;" | <br/>
Line 329: Line 353:
 
2. batch config&nbsp;? by node
 
2. batch config&nbsp;? by node
  
 +
| style="width: 227px;" | <br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 15
 +
| style="width: 119px;" | Porteus Linux
 +
| style="width: 71px;" | CHT
 +
| style="width: 73px;" | Sam / Neo
 +
| style="width: 123px;" | Maurice.Kao
 +
| style="width: 75px;" | Terry.Lu
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">FE&nbsp;</span>&nbsp; &nbsp;3/8
 +
| style="width: 73px;" | 2018/12/17
 +
| style="width: 70px;" | VIP&nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | <br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 16
 +
| style="width: 119px;" | OPC-UA for demo
 +
| style="width: 71px;" | 工研院
 +
| style="width: 73px;" | Sammy
 +
| style="width: 123px;" | Sammy
 +
| style="width: 75px;" | Luke, Hank
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8&nbsp;
 +
| style="width: 73px;" | 2019/01/10
 +
| style="width: 70px;" | POC
 +
| style="width: 49px;" | 10215&nbsp;&nbsp;&nbsp;&nbsp;<br/>
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | [[OPC-UA_Service|OPC-UA Service]]
 +
|-
 +
| style="width: 47px; text-align: center;" | 17
 +
| style="width: 119px;" | Gantt chart for TLS
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8&nbsp;
 +
| style="width: 73px;" | 2019/10/14
 +
| style="width: 70px;" |
 +
WISEPoint:
 +
 +
900
 +
 +
| style="width: 49px;" | 11269
 +
| style="width: 230px;" | <br/>
 +
| style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 18
 +
| style="width: 119px;" | Gantt chart for TLS - v1.2
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#00FF00;">RS</span> 8/8
 +
| style="width: 73px;" | 2019/12/05
 +
| style="width: 70px;" | WISEPoint: 200
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" |
 +
1. Name of TLS, 2. Status - at&nbsp;Left block
 +
 +
| style="width: 227px;" | [[Gantt-chart-for-TLS|Gantt-chart-for-TLS]]<br/>
 +
|-
 +
| style="width: 47px; text-align: center;" | 19
 +
| style="width: 119px;" | Gantt chart for TLS - v1.3<br/>
 +
| style="width: 71px;" | TED
 +
| style="width: 73px;" | Rison&nbsp;
 +
| style="width: 123px;" | Austin.Ciou
 +
| style="width: 75px;" | Allen.Kao
 +
| style="width: 65px;" | <span style="background-color:#FFFF00;">FE</span> 3/8
 +
| style="width: 73px;" | 2021/05/18
 +
| style="width: 70px;" | &nbsp;?
 +
| style="width: 49px;" | <br/>
 +
| style="width: 230px;" | Export a Gantt chart data to CSV - Time/Color/Speed
 
| style="width: 227px;" | <br/>
 
| style="width: 227px;" | <br/>
 
|}
 
|}
Line 342: Line 437:
 
= e-Flow =
 
= e-Flow =
  
−
== Application Developing ==
+
== Customization Software Service ==
  
−
[[File:EdgeSense e-Flow2.jpg|900x600px|EdgeSense e-Flow.jpg]]
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[[File:EdgeSenseCustomizationServiceEflow-1.jpg|800x500px|eFlow-1]] [[File:EdgeSense e-Flow2.jpg|800x500px|EdgeSense e-Flow.jpg]]
  
 
== Technique Consultant ==
 
== Technique Consultant ==
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[[File:Edgesense technique consultant.jpg|900x600px|Edgesense technique consultant.jpg]]
 
[[File:Edgesense technique consultant.jpg|900x600px|Edgesense technique consultant.jpg]]
  
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= EdgeSense Service and Charge =
+
= EdgeSense Design-in Service and Price =
  
 
== wise-point redeem process ==
 
== wise-point redeem process ==
  
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[[File:Flow of Customer Service with WISE-Point.jpg|800x400px]]
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[[File:Flow of Customer Service with WISE-Point.jpg|800x400px|Flow of Customer Service with WISE-Point.jpg]]
  
 
== Service ==
 
== Service ==
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*[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]]
 
*[[Media:(ProjectNam)_(Customer)_URS_(Ver).docx|Template]]
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*[[Media:CSharpSampleforEISServiceSDK_TongHsing_URS_V1.0.docx|Sample]]
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*[[Media:(ProjectNam)_(Customer)_URS_(Ver) _Sample.docx|Sample]]
  
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SW Specification and Schedule - google drive excel ( RD )
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SW Specification and Proposal ( RD )
  
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*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.0.docx|Template]]
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*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2.docxx|Template]]
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*[[Media:EdgeSense-xxx_Alarm_Event_SW_Proposal_V1.x.docx|Sample]]
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*[[Media:EdgeSense-(Project-Name)_SW_Proposal_V2.2-Sample_.docx|Sample]]
  
 
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
 
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
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*[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]]
 
*[[Media:(ProjectName)_(Customer)_UseCase_(Date).docx|Template]]
 
*[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]]
 
*[[Media:Modbus_Dalian_Heavy_Industry_UseCase_2018-08-31.docx|Sample]]
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[[Category:Editor]]
 

Latest revision as of 02:07, 3 December 2021

EdgeSense Customizatoin Service  

Flow and Owner

CustomerServiceFlow3.jpg

Checkpoint

1. Advantech will provide a software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.

  ( PM has to confirm the customer has bought enough WISE-Points for this customization service. )

2. Advantech will deliver after the customer has redeemed the WISE-Point balance.

   ( PM has to confirm the customer has redeemed WISE-Point then release to the customer. )

Delivery

1. Advantech will have a demonstrate for customer. Customer and Advantech will work together to confirm whether all functions meet the previously signed proposal.

2. Advantech will delivery all of software packages after customer redeem WISE-Point.

Release 

  • Version Control - Traceable, 
  • Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
  • Package Naming Rule :
Package naming rule 01.png
   







  • Folder Naming Rule :
  \[Customer-Name]_[eFlow-Number]_[Date]\


  • Internal Storage :
  \\eossfs\ESS-Release\EdgeSense\Customer-Service


  • External Storage :
  
  Dropbox: https://www.dropbox.com/home
  Account: advantech.ess.rd@gmail.com

Projects 

Item Project Name Customer PM AE RD

Status 

current / Total

Init / Update Date Business eflow Document wiki link
1 Modbus Control at Edge Site 同欣 Kurt.Ou Sammy.Hsu Hank.Peng   RS  8 / 8 2017/12/01 NRE x n 8891 C# Sample SW spec.docx

同欣_Modbus_Service-2017-12-x

Source Code

2 Go-Service porting 復盛 Alan.Kao Sammy.Hsu Hank.Peng  NI  3 / 8 (x) 2018/01/08 VIP ( -->) x x Fusheng-GoService-2018-01-08
3 Debug-Board  晨星 Alan, Kurt Sammy.Hus   -   NI  3 / 8 (x) 2018/01/10 VIP x x Mstar-DebugBoard-2018-01-10
4 ODBC Plugin Mirai Alan.Kao
 Jennifer7.lin 
 Luke.Su    RS  8 / 8 2018/01/16 NRE x n x x

Mirai-ODBC_Plugin-2018-01-16

Source Code

5 Rohm Tower Light  Sensor DEMO KIT
 DTOS and AJP Johnny.Hsiao Joshua.Hua
 Hank.Peng   RS  8 / 8
 2018/05/07 PD / AJP 9052

x

Rohm-ESP_Plugin-2018-03-21 EnOcean Link Solution

Source Code

6 Sample plugin for PLCMgt 杭州晶创
 wang.yu王瑜
 None Eric.Liang  RS 8/8

2018/05/07

2018/05/09

POC  9278

User Requirment Spec.docx

SW Spec.docx

Sample Plugin for DevMgt
7 DDS-to-MQTT RMM3.3 新加坡政府/Gvotech
 Kurt.Ou Yaqui.Kao Eric.Liang RS 8/8 2018/05/15 POC 9276

User Requirment Spec.docx

SW Spec.docx

DDS to MQTT RMM3.3
8 Alleantia Co-Creation Program
Kurt.Ou
 Kalvin.Yang Hank.Peng RS 8/8

2018/07/27, 2018/8/20

2019/04/18

SRP 9674

User Requirment Spec.docx

SW Spec.docx

Alleantia Co-Creation Program

Source Code

9 Modbus TCP Slave Hyudai Brook.Lee Ray.Liu
 Luke.Su  RS 8/8

2018/08/13 2018/08/20

NRE 9707

User Requirment Spec.docx

SW Spec.docx

Modbus TCP Slave for POC

Source Code

10 ODBC Service 有量
 Alan.Kao Sammy Luke.Su RS 8/8

2018/09/25

2018/09/28

SRP 9843

User Requirment Spec.docx

SW Spec.docx


ODBC Service
11 WASCADA 宏遠 Alan.Kao Sammy/Yaqui Luke.Su EF 5/8

2018/09/25

2018/09/28

SRP

9844

User Requirment Spec.docx
12 Chamber 同欣 Alan.Kao

Kyle.Tsai/

William.Chen


ATE 2/8 2018/10/25 VIP ?

Internal:

\\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc



13

Customize Event

Message

東正 Kurt.Ou Sammy Luke.Su TT 7/8 2018/10/20

WISEPoint

600

9998

10295

\\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020
 AlarmEvent
14 WA/SCADA 宏遠 Alan.Kao Sammy, Kyle Hank.Peng -1 NI 2018/10/23 VIP ?

1. 30000 tags upload in 6 mins

2. batch config ? by node


15 Porteus Linux CHT Sam / Neo Maurice.Kao Terry.Lu FE    3/8 2018/12/17 VIP ?


16 OPC-UA for demo 工研院 Sammy Sammy Luke, Hank RS 8/8  2019/01/10 POC 10215    
OPC-UA Service
17 Gantt chart for TLS TED Rison Austin.Ciou Allen.Kao RS 8/8  2019/10/14

WISEPoint:

900

11269
Gantt-chart-for-TLS
18 Gantt chart for TLS - v1.2 TED Rison Austin.Ciou Allen.Kao RS 8/8 2019/12/05 WISEPoint: 200

1. Name of TLS, 2. Status - at Left block

Gantt-chart-for-TLS
19 Gantt chart for TLS - v1.3
 TED Rison  Austin.Ciou Allen.Kao FE 3/8 2021/05/18  ?
Export a Gantt chart data to CSV - Time/Color/Speed


Status: Customer Request (0.CR ) -> Function Requirment  ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> SW Proposal / Business Contract ( 4.BC ) ->

eFlow ( 5. EF ) -> Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI)

Detail of EdgeSense Service 

e-Flow

Customization Software Service

eFlow-1 EdgeSense e-Flow.jpg

Technique Consultant

Edgesense technique consultant.jpg

EdgeSense Design-in Service and Price

wise-point redeem process

Flow of Customer Service with WISE-Point.jpg

Service

Type Description Charge Note
Development

* Customize Project

* POC for Demo

Yes 

Depend on Project's Man-Day

Consulting

* Technique Consulting

* Provide Technique docuemtn and sample code

* Help to verify issue

Free

( 1~3 hours )

RD working hour 

1~ 3 hrs is free

Charge

Type Price (USD) Point RD hrs Man-day
WISE-Point 1,000
 100 10 1
VIP 20,000  2,000 200 20


Marketplace

Document

User / Functional Requirement and Evaluation Solution( PM / AE )

SW Specification and Proposal ( RD )

Sample of Release Note and User Guide - txt and wiki ( RD & AE )

Sample of Release Announcement - doc and wiki ( RD )

Use Case ( PM / AE )

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