Difference between revisions of "Edge Customer Service"
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== Checkpoint == | == Checkpoint == | ||
| − | <span style="font-size:larger;">1. Advantech will provide a software specification to customer to confirm all of functional specifications meet customer's requirements. | + | <span style="font-size:larger;">1. Advantech will provide a software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.</span> |
| − | <span style="font-size:larger;"> ( | + | <span style="font-size:larger;"> ( PM has to</span> <span style="font-size:larger;">confirm the customer has bought enough WISE-Points for this customization service. )</span> |
| − | <span style="font-size:larger;">2. Advantech will | + | <span style="font-size:larger;">2. Advantech will deliver after the customer has redeemed the WISE-Point balance.</span> |
| − | <span style="font-size:larger;"> ( | + | <span style="font-size:larger;"> ( PM has to</span> <span style="font-size:larger;">confirm the customer has redeemed WISE-Point then release to the customer. )</span> |
== Delivery == | == Delivery == | ||
Latest revision as of 02:07, 3 December 2021
Contents
EdgeSense Customizatoin Service
Flow and Owner
Checkpoint
1. Advantech will provide a software specification to the customer to confirm all of the functional specifications meet the customer's requirements. The customer needs to sign back and redeem the deposit.
( PM has to confirm the customer has bought enough WISE-Points for this customization service. )
2. Advantech will deliver after the customer has redeemed the WISE-Point balance.
( PM has to confirm the customer has redeemed WISE-Point then release to the customer. )
Delivery
1. Advantech will have a demonstrate for customer. Customer and Advantech will work together to confirm whether all functions meet the previously signed proposal.
2. Advantech will delivery all of software packages after customer redeem WISE-Point.
Release
- Version Control - Traceable,
- Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
- Package Naming Rule :
- Folder Naming Rule :
\[Customer-Name]_[eFlow-Number]_[Date]\
- Internal Storage :
\\eossfs\ESS-Release\EdgeSense\Customer-Service
- External Storage :
Dropbox: https://www.dropbox.com/home
Account: advantech.ess.rd@gmail.com
Projects
| Item | Project Name | Customer | PM | AE | RD |
Status current / Total |
Init / Update Date | Business | eflow | Document | wiki link |
| 1 | Modbus Control at Edge Site | 同欣 | Kurt.Ou | Sammy.Hsu | Hank.Peng | RS 8 / 8 | 2017/12/01 | NRE x n | 8891 | C# Sample SW spec.docx | |
| 2 | Go-Service porting | 復盛 | Alan.Kao | Sammy.Hsu | Hank.Peng | NI 3 / 8 (x) | 2018/01/08 | VIP ( -->) | x | x | Fusheng-GoService-2018-01-08 |
| 3 | Debug-Board | 晨星 | Alan, Kurt | Sammy.Hus | - | NI 3 / 8 (x) | 2018/01/10 | VIP | x | x | Mstar-DebugBoard-2018-01-10 |
| 4 | ODBC Plugin | Mirai | Alan.Kao |
Jennifer7.lin |
Luke.Su | RS 8 / 8 | 2018/01/16 | NRE x n | x | x | |
| 5 | Rohm Tower Light Sensor DEMO KIT |
DTOS and AJP | Johnny.Hsiao | Joshua.Hua |
Hank.Peng | RS 8 / 8 |
2018/05/07 | PD / AJP | 9052 |
x |
|
| 6 | Sample plugin for PLCMgt | 杭州晶创 |
wang.yu王瑜 |
None | Eric.Liang | RS 8/8 |
2018/05/07 2018/05/09 |
POC | 9278 | Sample Plugin for DevMgt | |
| 7 | DDS-to-MQTT RMM3.3 | 新加坡政府/Gvotech |
Kurt.Ou | Yaqui.Kao | Eric.Liang | RS 8/8 | 2018/05/15 | POC | 9276 | DDS to MQTT RMM3.3 | |
| 8 | Alleantia Co-Creation Program |
|
Kurt.Ou |
Kalvin.Yang | Hank.Peng | RS 8/8 |
2018/07/27, 2018/8/20 2019/04/18 |
SRP | 9674 | ||
| 9 | Modbus TCP Slave | Hyudai | Brook.Lee | Ray.Liu |
Luke.Su | RS 8/8 |
2018/08/13 2018/08/20 |
NRE | 9707 | ||
| 10 | ODBC Service | 有量 |
Alan.Kao | Sammy | Luke.Su | RS 8/8 |
2018/09/25 2018/09/28 |
SRP | 9843 |
|
ODBC Service |
| 11 | WASCADA | 宏遠 | Alan.Kao | Sammy/Yaqui | Luke.Su | EF 5/8 |
2018/09/25 2018/09/28 |
SRP | User Requirment Spec.docx | | |
| 12 | Chamber | 同欣 | Alan.Kao |
Kyle.Tsai/ William.Chen |
|
ATE 2/8 | 2018/10/25 | VIP ? | |
Internal: \\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc |
|
| 13 |
Customize Event Message |
東正 | Kurt.Ou | Sammy | Luke.Su | TT 7/8 | 2018/10/20 |
WISEPoint
|
10295 |
\\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020 |
AlarmEvent |
| 14 | WA/SCADA | 宏遠 | Alan.Kao | Sammy, Kyle | Hank.Peng | -1 NI | 2018/10/23 | VIP ? | |
1. 30000 tags upload in 6 mins 2. batch config ? by node |
|
| 15 | Porteus Linux | CHT | Sam / Neo | Maurice.Kao | Terry.Lu | FE 3/8 | 2018/12/17 | VIP ? | |
|
|
| 16 | OPC-UA for demo | 工研院 | Sammy | Sammy | Luke, Hank | RS 8/8 | 2019/01/10 | POC | 10215 |
|
OPC-UA Service |
| 17 | Gantt chart for TLS | TED | Rison | Austin.Ciou | Allen.Kao | RS 8/8 | 2019/10/14 |
WISEPoint: 900 |
11269 | |
Gantt-chart-for-TLS |
| 18 | Gantt chart for TLS - v1.2 | TED | Rison | Austin.Ciou | Allen.Kao | RS 8/8 | 2019/12/05 | WISEPoint: 200 | |
1. Name of TLS, 2. Status - at Left block |
Gantt-chart-for-TLS |
| 19 | Gantt chart for TLS - v1.3 |
TED | Rison | Austin.Ciou | Allen.Kao | FE 3/8 | 2021/05/18 | ? | |
Export a Gantt chart data to CSV - Time/Color/Speed | |
Status: Customer Request (0.CR ) -> Function Requirment ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> SW Proposal / Business Contract ( 4.BC ) ->
eFlow ( 5. EF ) -> Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI)
e-Flow
Customization Software Service
Technique Consultant
EdgeSense Design-in Service and Price
wise-point redeem process
Service
| Type | Description | Charge | Note |
| Development |
* Customize Project * POC for Demo |
Yes |
Depend on Project's Man-Day |
| Consulting |
* Technique Consulting * Provide Technique docuemtn and sample code * Help to verify issue |
Free ( 1~3 hours ) |
RD working hour 1~ 3 hrs is free |
Charge
| Type | Price (USD) | Point | RD hrs | Man-day |
| WISE-Point | 1,000 |
100 | 10 | 1 |
| VIP | 20,000 | 2,000 | 200 | 20 |
Document
User / Functional Requirement and Evaluation Solution( PM / AE )
SW Specification and Proposal ( RD )
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
Sample of Release Announcement - doc and wiki ( RD )
Use Case ( PM / AE )