Difference between revisions of "Edge Customer Service"
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<span style="font-size:large;">* Provide Technique docuemtn and sample code</span> | <span style="font-size:large;">* Provide Technique docuemtn and sample code</span> | ||
| − | <span style="font-size:large;">* | + | <span style="font-size:large;">* Help to verify issue</span> |
| + | |||
| + | | style="width: 58px;" | | ||
| + | <span style="font-size:large;">Free</span> | ||
| + | |||
| + | <span style="font-size:large;">( 1~3 hours )</span> | ||
| + | |||
| + | | style="width: 96px;" | | ||
| + | RD working hour | ||
| + | |||
| + | 1~ 3 hrs is free | ||
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Revision as of 04:03, 26 October 2018
Contents
Edge Sense Customer Service
Release
- Version Control - Traceable,
- Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
- Package Naming Rule :
- Folder Naming Rule :
\[Customer-Name]_[eFlow-Number]_[Date]\
- Internal Storage :
\\eossfs\EdgeSense\Customer-Service
- External Storage :
Dropbox: https://www.dropbox.com/home
Account: advantech.ess.rd@gmail.com
Projects
| Item | Project Name | Customer | PM | AE | RD |
Status current / Total |
Init / Update Date | Business | eflow | Document | Project link |
| 1 | Modbus Control at Edge Site | 同欣 | Kurt.Ou | Sammy.Hsu | Hank.Peng | RS 8 / 8 | 2017/12/01 | NRE x n | 8891 | C# Sample SW spec.docx | |
| 2 | Go-Service porting | 復盛 | Alan.Kao | Sammy.Hsu | Hank.Peng | NI 3 / 8 (x) | 2018/01/08 | VIP ( -->) | x | x | Fusheng-GoService-2018-01-08 |
| 3 | Debug-Board | 晨星 | Alan, Kurt | Sammy.Hus | - | NI 3 / 8 (x) | 2018/01/10 | VIP | x | x | Mstar-DebugBoard-2018-01-10 |
| 4 | ODBC Plugin | Mirai | Alan.Kao |
Jennifer7.lin |
Luke.Su | RS 8 / 8 | 2018/01/16 | NRE x n | x | x | |
| 5 | Rohm Tower Light Sensor DEMO KIT |
DTOS and AJP | Johnny.Hsiao | Joshua.Hua |
Hank.Peng | RS 8 / 8 |
2018/05/07 | PD / AJP | 9052 |
x |
|
| 6 | Sample plugin for PLCMgt | 杭州晶创 |
wang.yu王瑜 |
None | Eric.Liang | RS 8/8 |
2018/05/07 2018/05/09 |
POC | 9278 | Sample Plugin for DevMgt | |
| 7 | DDS-to-MQTT RMM3.3 | 新加坡政府/Gvotech |
Kurt.Ou | Yaqui.Kao | Eric.Liang | RS 8/8 | 2018/05/15 | POC | 9276 | DDS to MQTT RMM3.3 | |
| 8 | Alleantia Co-Creation Program |
|
Kurt.Ou |
Kalvin.Yang | Hank.Peng | IQC 6/8 |
2018/07/27, 2018/8/20 | SRP | 9674 | ||
| 9 | Modbus TCP Slave | Hyudai | Brook.Lee | Ray.Liu |
Luke.Su | RS 8/8 |
2018/08/13 2018/08/20 |
NRE | 9707 | ||
| 10 | ODBC Service | 有量 |
Alan.Kao | Sammy | Luke.Su | RS 8/8 |
2018/09/25 2018/09/28 |
SRP | 9843 |
|
ODBC Service |
| 11 | WASCADA | 宏遠 | Alan.Kao | Sammy/Yaqui | Luke.Su | EF 5/8 |
2018/09/25 2018/09/28 |
SRP | User Requirment Spec.docx | | |
| 12 | Chamber | 同欣 | Alan.Kao | Kyle.Tsai/William.Chen | |
0. CR 1/9 | 2018/10/25 | VIP ? | |
Internal: \\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc |
|
Status: Customer Request (0.CR ) -> Function Requirment ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> Business Contract ( 4.BC ) -> eFlow ( 5. EF ) ->
SW Specification / Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ).
Not Init (-1. NI )
e-Flow
EdgeSense Service and Charge
Service
| Type | Description | Charge | Note |
| Development |
* Customize Project * POC for Demo |
Yes |
Depend on Project's Man-Day |
| Consulting |
* Technique Consulting * Provide Technique docuemtn and sample code * Help to verify issue |
Free ( 1~3 hours ) |
RD working hour 1~ 3 hrs is free |
Charge
| Type | Price ( USD) | Points | RD ( hrs ) | Man-day |
| WISE-Point | 1k | 100 | 1 0 | 1.25 |
| VIP | 20k | 2,000 | 200 | 25 |
Document
User / Functional Requirement and Evaluation Solution( PM / AE )
SW Specification and Schedule - google drive excel ( RD )
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
Sample of Release Announcement - doc and wiki ( RD )
Use Case ( PM / AE )