Difference between revisions of "Edge Customer Service"

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| style="width: 59px;" | Sammy.Hsu
 
| style="width: 38px;" | Hank.Peng
 
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| style="width: 84px;" | &nbsp;<span style="background-color:#FFFF00;">&nbsp;</span><span style="background-color:#D3D3D3;">NI&nbsp; </span>3 / 8 (x)
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| style="width: 84px;" | &nbsp;<span style="background-color:#D3D3D3;">NI&nbsp; </span>3 / 8 (x)
 
| style="width: 94px;" | 2018/01/08
 
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| style="width: 70px;" | VIP ( -->)
 
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| style="width: 94px;" | 2018/10/23
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| style="width: 70px;" | VIP ?
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| style="width: 70px;" | VIP&nbsp;?
 
| style="width: 49px;" | <br/>
 
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1. 30000 tags upload in 6 mins
 
1. 30000 tags upload in 6 mins
  
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2. batch config ? by node
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2. batch config&nbsp;? by node
  
 
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'''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function&nbsp;Requirment&nbsp; ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique&nbsp;Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation (&nbsp;'''<span style="background-color:#FFFF00;">3.FE</span> ''')&nbsp;-> Business Contract&nbsp;( '''<span style="background-color:#FFFF00;">4.BC</span>''' ) -> eFlow ( '''<span style="background-color:#FFFF00;">5. EF</span>''' ) ->
 
'''Status''': Customer Request '''(<span style="background-color:#FFFF00;">0.CR </span>) -> '''Function&nbsp;Requirment&nbsp; ( '''<span style="background-color:#FFFF00;">1.FR</span>''' ) -> AE Technique&nbsp;Evaluation ( '''<span style="background-color:#FFFF00;">2.ATE</span>''' ) -> Feasibility Evaluation (&nbsp;'''<span style="background-color:#FFFF00;">3.FE</span> ''')&nbsp;-> Business Contract&nbsp;( '''<span style="background-color:#FFFF00;">4.BC</span>''' ) -> eFlow ( '''<span style="background-color:#FFFF00;">5. EF</span>''' ) ->
  
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SW Specification /&nbsp;Implement / pre-apha release / QA Cycle ('''<span style="background-color:#00FFFF;">6. IQC</span>''') -> Technique Transfer ( '''<span style="background-color:#00FFFF;">7. TT</span>''' ) -> Release & Service ( '''<span style="background-color:#00FF00;">8. RS</span>''' ).&nbsp;
+
SW Specification /&nbsp;Implement / pre-apha release / QA Cycle ('''<span style="background-color:#00FFFF;">6. IQC</span>''') -> Technique Transfer ( '''<span style="background-color:#00FFFF;">7. TT</span>''' ) -> Release & Service ( '''<span style="background-color:#00FF00;">8. RS</span>''' ).&nbsp;Not Init (<span style="background-color:#D3D3D3;">-1. NI )</span>
  
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Not Init (<span style="background-color:#D3D3D3;">-1. NI )</span>
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<span style="font-size:x-large;">[https://drive.google.com/drive/folders/1yhH17k3Z5H9AniXa7zr2QGKJmRpWAARG?usp=sharing Information of EdgeSense Service&nbsp;]</span>
  
 
= e-Flow =
 
= e-Flow =

Revision as of 07:13, 30 October 2018

Edge Sense Customer Service  

CustomerServiceFlow2.jpg

Release 

  • Version Control - Traceable, 
  • Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
  • Package Naming Rule :
Package naming rule 01.png
   







  • Folder Naming Rule :
  \[Customer-Name]_[eFlow-Number]_[Date]\


  • Internal Storage :
  \\eossfs\EdgeSense\Customer-Service


  • External Storage :
  
  Dropbox: https://www.dropbox.com/home
  Account: advantech.ess.rd@gmail.com

Projects 

Item Project Name Customer PM AE RD

Status 

current / Total

Init / Update Date Business eflow Document wiki link
1 Modbus Control at Edge Site 同欣 Kurt.Ou Sammy.Hsu Hank.Peng   RS  8 / 8 2017/12/01 NRE x n 8891 C# Sample SW spec.docx

同欣_Modbus_Service-2017-12-x

Source Code

2 Go-Service porting 復盛 Alan.Kao Sammy.Hsu Hank.Peng  NI  3 / 8 (x) 2018/01/08 VIP ( -->) x x Fusheng-GoService-2018-01-08
3 Debug-Board  晨星 Alan, Kurt Sammy.Hus   -   NI  3 / 8 (x) 2018/01/10 VIP x x Mstar-DebugBoard-2018-01-10
4 ODBC Plugin Mirai Alan.Kao
 Jennifer7.lin 
 Luke.Su    RS  8 / 8 2018/01/16 NRE x n x x

Mirai-ODBC_Plugin-2018-01-16

Source Code

5 Rohm Tower Light  Sensor DEMO KIT
 DTOS and AJP Johnny.Hsiao Joshua.Hua
 Hank.Peng   RS  8 / 8
 2018/05/07 PD / AJP 9052

x

Rohm-ESP_Plugin-2018-03-21 EnOcean Link Solution

Source Code

6 Sample plugin for PLCMgt 杭州晶创
 wang.yu王瑜
 None Eric.Liang  RS 8/8

2018/05/07

2018/05/09

POC  9278

User Requirment Spec.docx

SW Spec.docx

Sample Plugin for DevMgt
7 DDS-to-MQTT RMM3.3 新加坡政府/Gvotech
 Kurt.Ou Yaqui.Kao Eric.Liang RS 8/8 2018/05/15 POC 9276

User Requirment Spec.docx

SW Spec.docx

DDS to MQTT RMM3.3
8 Alleantia Co-Creation Program
Kurt.Ou
 Kalvin.Yang Hank.Peng IQC 6/8
 2018/07/27, 2018/8/20 SRP 9674

User Requirment Spec.docx

SW Spec.docx

Alleantia Co-Creation Program

Source Code

9 Modbus TCP Slave Hyudai Brook.Lee Ray.Liu
 Luke.Su  RS 8/8

2018/08/13 2018/08/20

NRE 9707

User Requirment Spec.docx

SW Spec.docx

Modbus TCP Slave for POC

Source Code

10 ODBC Service 有量
 Alan.Kao Sammy Luke.Su RS 8/8

2018/09/25

2018/09/28

SRP 9843

User Requirment Spec.docx

SW Spec.docx


ODBC Service
11 WASCADA 宏遠 Alan.Kao Sammy/Yaqui Luke.Su EF 5/8

2018/09/25

2018/09/28

SRP

9844

User Requirment Spec.docx
12 Chamber 同欣 Alan.Kao Kyle.Tsai/William.Chen
2.ATE 2/8 2018/10/25 VIP ?

Internal:

\\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc



13

Customize Event

Message

東正 Kurt.Ou Sammy
3.FE 3/8 2018/10/20 POC?
\\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020
14 WA/SCADA 宏遠 Alan.Kao Sammy, Kyle
3.ATE 3/8 2018/10/23 VIP ?

1. 30000 tags upload in 6 mins

2. batch config ? by node



Status: Customer Request (0.CR ) -> Function Requirment  ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> Business Contract ( 4.BC ) -> eFlow ( 5. EF ) ->

SW Specification / Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI )

Information of EdgeSense Service 

e-Flow

EdgeSense e-Flow.jpg

EdgeSense Service and Charge

Service

Type Description Charge Note
Development

* Customize Project

* POC for Demo

Yes 

Depend on Project's Man-Day

Consulting

* Technique Consulting

* Provide Technique docuemtn and sample code

* Help to verify issue

Free

( 1~3 hours )

RD working hour 

1~ 3 hrs is free

Charge

Type Price ( USD) Points RD ( hrs ) Man-day
WISE-Point 1k 100 1 0 1.25
VIP 20k 2,000 200  25

Document

User / Functional Requirement and Evaluation Solution( PM / AE )

SW Specification and Schedule - google drive excel ( RD )

Sample of Release Note and User Guide - txt and wiki ( RD & AE )

Sample of Release Announcement - doc and wiki ( RD )

Use Case ( PM / AE )

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