Difference between revisions of "Edge Customer Service"
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[[File:CustomerServiceFlow3.jpg|1200x600px|CustomerServiceFlow3.jpg]] | [[File:CustomerServiceFlow3.jpg|1200x600px|CustomerServiceFlow3.jpg]] | ||
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+ | == '''WISE-Point checkpoint''' == | ||
+ | |||
+ | <span style="font-size:larger;">1. Software PM helps confirm that customer has bought enough WISE-Points for this customization service.</span> | ||
+ | |||
+ | <span style="font-size:larger;">2. Software PM helps confirm customer has redeem WISE-Points for this customization service.</span> | ||
= Release = | = Release = |
Revision as of 03:37, 22 December 2018
Contents
Edge Sense Customer Service
WISE-Point checkpoint
1. Software PM helps confirm that customer has bought enough WISE-Points for this customization service.
2. Software PM helps confirm customer has redeem WISE-Points for this customization service.
Release
- Version Control - Traceable,
- Release Folder: eossfs/EdgeSense/Customer-Service / Download Site : ( Folder Naming Rule...)
- Package Naming Rule :
- Folder Naming Rule :
\[Customer-Name]_[eFlow-Number]_[Date]\
- Internal Storage :
\\eossfs\EdgeSense\Customer-Service
- External Storage :
Dropbox: https://www.dropbox.com/home
Account: advantech.ess.rd@gmail.com
Projects
Item | Project Name | Customer | PM | AE | RD |
Status current / Total |
Init / Update Date | Business | eflow | Document | wiki link |
1 | Modbus Control at Edge Site | 同欣 | Kurt.Ou | Sammy.Hsu | Hank.Peng | RS 8 / 8 | 2017/12/01 | NRE x n | 8891 | C# Sample SW spec.docx | |
2 | Go-Service porting | 復盛 | Alan.Kao | Sammy.Hsu | Hank.Peng | NI 3 / 8 (x) | 2018/01/08 | VIP ( -->) | x | x | Fusheng-GoService-2018-01-08 |
3 | Debug-Board | 晨星 | Alan, Kurt | Sammy.Hus | - | NI 3 / 8 (x) | 2018/01/10 | VIP | x | x | Mstar-DebugBoard-2018-01-10 |
4 | ODBC Plugin | Mirai | Alan.Kao |
Jennifer7.lin |
Luke.Su | RS 8 / 8 | 2018/01/16 | NRE x n | x | x | |
5 | Rohm Tower Light Sensor DEMO KIT |
DTOS and AJP | Johnny.Hsiao | Joshua.Hua |
Hank.Peng | RS 8 / 8 |
2018/05/07 | PD / AJP | 9052 |
x |
|
6 | Sample plugin for PLCMgt | 杭州晶创 |
wang.yu王瑜 |
None | Eric.Liang | RS 8/8 |
2018/05/07 2018/05/09 |
POC | 9278 | Sample Plugin for DevMgt | |
7 | DDS-to-MQTT RMM3.3 | 新加坡政府/Gvotech |
Kurt.Ou | Yaqui.Kao | Eric.Liang | RS 8/8 | 2018/05/15 | POC | 9276 | DDS to MQTT RMM3.3 | |
8 | Alleantia Co-Creation Program |
|
Kurt.Ou |
Kalvin.Yang | Hank.Peng | IQC 6/8 |
2018/07/27, 2018/8/20 | SRP | 9674 | ||
9 | Modbus TCP Slave | Hyudai | Brook.Lee | Ray.Liu |
Luke.Su | RS 8/8 |
2018/08/13 2018/08/20 |
NRE | 9707 | ||
10 | ODBC Service | 有量 |
Alan.Kao | Sammy | Luke.Su | RS 8/8 |
2018/09/25 2018/09/28 |
SRP | 9843 |
|
ODBC Service |
11 | WASCADA | 宏遠 | Alan.Kao | Sammy/Yaqui | Luke.Su | EF 5/8 |
2018/09/25 2018/09/28 |
SRP | User Requirment Spec.docx | | |
12 | Chamber | 同欣 | Alan.Kao | Kyle.Tsai/William.Chen | |
2.ATE 2/8 | 2018/10/25 | VIP ? | |
Internal: \\eossfs\EdgeSense\Customer-Service\Theil\RS485_Chamber_20181025\doc |
|
13 |
Customize Event Message |
東正 | Kurt.Ou | Sammy | Luke.Su | 7.TT 7/8 | 2018/10/20 | POC? | \\eossfs\EdgeSense\Customer-Service\東正-air compressor-20181020 |
AlarmEvent | |
14 | WA/SCADA | 宏遠 | Alan.Kao | Sammy, Kyle | Hank.Peng | -1 NI | 2018/10/23 | VIP ? | |
1. 30000 tags upload in 6 mins 2. batch config ? by node |
|
Status: Customer Request (0.CR ) -> Function Requirment ( 1.FR ) -> AE Technique Evaluation ( 2.ATE ) -> Feasibility Evaluation ( 3.FE ) -> SW Proposal / Business Contract ( 4.BC ) ->
eFlow ( 5. EF ) -> Implement / pre-apha release / QA Cycle (6. IQC) -> Technique Transfer ( 7. TT ) -> Release & Service ( 8. RS ). Not Init (-1. NI)
e-Flow
Application Developing
Technique Consultant
EdgeSense Service and Charge
wise-point redeem process
Service
Type | Description | Charge | Note |
Development |
* Customize Project * POC for Demo |
Yes |
Depend on Project's Man-Day |
Consulting |
* Technique Consulting * Provide Technique docuemtn and sample code * Help to verify issue |
Free ( 1~3 hours ) |
RD working hour 1~ 3 hrs is free |
Charge
Type | Price (USD) | Point | RD hrs | Man-day |
WISE-Point | 1,000 |
100 | 10 | 1 |
VIP | 20,000 | 2,000 | 200 | 20 |
Document
User / Functional Requirement and Evaluation Solution( PM / AE )
SW Specification and Schedule - google drive excel ( RD )
Sample of Release Note and User Guide - txt and wiki ( RD & AE )
Sample of Release Announcement - doc and wiki ( RD )
Use Case ( PM / AE )